The owner, Vincent, personally came out to my home. His quote was the best of all the quotes. I typically take the middle quote, but I researched Vincent's company, found great reviews, positive social media, and I was at my budget on home renovations. Vincent was able to make it out the same day and installed two new toilets. He took the time to educate me on the flanges and wax seals. Vincent showed me how the new flooring was not flush with the flange, so the toilets were not reinstalled properly and that was part of the cause of the unpleasant odor I was experiencing. He even went the extra mile and checked the toilet in my half bath downstairs as well. We discovered that there was no wax ring at all!! Yet, I had personally bought one and handed it to my floor guy. It was already late in the day, so Vincent made it a priority to come back the next day and rebuild my flange, install a new wax ring, and put new parts on the inside of that toilet. At still a very, very fair price. Vincent was kind, funny, and respectful of my new home. Five Starts for sure! I feel like I was able to dodge some major future leaks because of Vincent.