FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We'll charge by the hour usually, only only charge for the time actually used. For example, if we charge $60/hour, and we're done in 15 minutes, the customer generally pays $15. We'll make the arrangements clear in each case before we begin. Travel beyond 40 miles of our location will incur trip charges, but a great deal of what we do does not require on site work.
- What is your typical process for working with a new customer?
We work with the customer up front to understand the nature of the work. We'll quickly determine if we can help, and what we'll charge. If we find cannot help the customer during this discussion, we don't charge. It's always free to talk with us.
- What education and/or training do you have that relates to your work?
Each team member holds graduate level degrees in information systems or engineering. Combined, we have nearly 50 years experience in information technology - both as customer and vendor, seller and buyer, private and public sector. One of our team holds a Project Management Professional (PMP) certification from the Project Management Institute. We bring this skill to bear in larger projects.