Lakona Computers

5.0
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(29)
5.0
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29 reviews
5
97%
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3%
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0%
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Customers rated this pro highly for professionalism.
  • Walter A.

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    A challenging problem solved. Thanks.

    May 31, 2017Verified
  • Philip G.

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    What a great guy and so easy to talk to. He understood my problems with my computer and is on his way to fixing it up within a few days. I feel really confident in his hands. Phil Harmon

    Dec 8, 2016Verified

About this pro

I work very efficiently and my rates are usually lower than many other computer specialist. I have a wide range of knowledge and experience. I can work with many different operating systems, including GNU/Linux, Mac, and Windows, as well as providing more in-depth IT support and Web services. I have worked in enterprise settings and for small business and residential clients; I have developed an efficient and effective way of helping people with whatever their computer problem. I enjoy learning and problem solving. Working in IT I am constantly educating myself on new technologies and techniques and the nature of the work provides a steady source of problems that requires that knowledge to solve.

Years in business

9

Times hired on Thumbtack

69

Number of employees

1

Background check

Completed
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Photos and Videos

3 photos

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      I provide up front pricing based on a $25/hour rate (for residential clients). My minimum service fee is $75 and most PC repairs not requiring hardware replacements can be covered. If I only perform diagnostic I ask $25. My fee for travel is based on $5 per 10 miles plus time at $0.41 rate and is only charged one-way.
    • What is your typical process for working with a new customer?
      After talking with the customer to know what there problem is, I usually set up an appointment for having the computer dropped off or picked up, or to provide on-site service. After diagnosing the device(s), I update the client and get approval to proceed with servicing the machine(s). If parts need to be ordered I keep customers updated, and notify them as soon as service is complete.
    • What education and/or training do you have that relates to your work?
      I've worked as an electronics technician contracting for large institutions in Florida: I've been doing residential PC repair for many years; and I've also worked for the UH System in the IT department. I have a number of IT certifications and left UH as a junior in the information and computer science degree program to start my business.

    Business hours

    Hawaii Time Zone
    SundayClosed
    Monday8:00 a.m. to 7:00 p.m.
    Tuesday8:00 a.m. to 7:00 p.m.
    Wednesday8:00 a.m. to 7:00 p.m.
    Thursday8:00 a.m. to 7:00 p.m.
    Friday8:00 a.m. to 7:00 p.m.
    Saturday8:00 a.m. to 7:00 p.m.
    Coverage Area for Lakona Computers is about 150+ miles of Makawao, HI.