FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All of our pricing is transparent. When the estimate is emailed to you, it is broken down for your peace of mind. Any changes during the duration of the project are adjusted in the estimate/invoice and sent to you for approval as well as a verbal agreement. All parties must be in agreement and all payments must be up to date before work shall continue. You can see exactly where your money is going.
- What is your typical process for working with a new customer?
When working with a new customer I like to come out to meet the customer and get a better idea of their vision. Then I take a look at the project as they walk me through what they want completed. Once I know exactly what my client wants, I give them an estimate right there on the spot. That estimate is immediately emailed to the client for their review at a later time if they prefer or we can go over it while I am there. If we move forward with the project, the client simply signs the contract, (can be signed digitally) and we plan a start date. We do require a cleared down payment at least 24 hours prior to the start date. The deposit is generally 25% of the total cost.
- What advice would you give a customer looking to hire a provider in your area of work?
Sit down with your contractor face-to-face, talk about the project and your vision when its completed. Communication is key to this process. Make sure to ask any and all questions you may have. Once you are comfortable moving forward, then proceed. Your contractor should make you feel at ease knowing the job will be completed to your satisfaction.