Robert at RBW Computer Repair worked on 3 of our desktops at once. One was running slow, another needed a fresh install of Win 7, and a very old one needed photos transferred to the other two. He was able to get both machines running much better and even installed a program to eliminate all those irritating ads! ( Worth the price just for that.) We are very pleased with their performance now and we have our older photos again. Robert spent lots of time and effort through emails before we took him the computers diagnosing and advising me to try to correct the problems on my own but I am not familiar with the technology enough to do that. We found Robert to be very knowledgeable, patient and fair. His invoice estimate is what our bill totaled in the end even though he had much more time invested working on our problematic HP All in One. Very happy with it now and he has followed up with us on how it was working since we got them home. We highly recommend RBW.