Jeff Cleland Quality Flooring Installation
Jeff Cleland Quality Flooring Installation

Jeff Cleland Quality Flooring Installation

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Introduction: We specialize in our customers' design and plan flooring solutions for their families needs. We work with a multitude of suppliers to help set the family's budget and desires to make the improvements they love.
Overview

Hired 15 times

Serves Nampa, ID

Background checked

2 employees

19 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app

Featured Projects

44 photos

  • New shower and flooring

    Floor Repair

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.4

7 reviews

5
72%
4
14%
3
0%
2
14%
1
0%

Read reviews that mention:


Nollie H.

Tile Installation and Replacement

Jeff and Alex were excellent. Priced fairly, friendly, flexible when our timing changed, helpful with product choices. Highly recommend.
Feb 9, 2021
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Verified
Christine W.

Floor Installation or Replacement

At the beginning of our flooring installation I was prepared to give Jeff and his team five stars because of the effective communication and the hard work they were putting in to make our new kitchen tile look great. They installed a cement tile with a starburst pattern and between the layout of the tile and multiple coats of sealant I knew it was not an easy job. Overall, the tile looks good, but looking more closely it is easy to tell where they cut corners, such as leaving gaps that were filled with grout versus taking the time to cut a piece of tile to fit. In addition, our tile installation was consistently delayed throughout the project because of other jobs Jeff and his team were working on, making us feel like we were last on the priority list. Most importantly, and the main reason I am giving two stars, is that the job was never 100% completed and after two months of contacting Jeff almost every week about finishing the project and being told time and time again that he would get to it, we were left with an unfinished exterior door threshold, unfinished transition between kitchen and living room, missing base underneath our cabinets and a missing air vent that Jeff took with him and was supposed to cut to fit or replace (the air vent opening was reduced in size due to the height of the tile). It has now been a month since Jeff last told me he would finish everything, and I have not heard from him so we ended up having to hire someone else to finish these outstanding items. The only recommendation I can make to anyone looking to hire Jeff is to ensure every item being touched and every aspect of the project is clearly laid out in the contract you sign with him, no matter how detailed it is and even if that means doing your own research to better educate yourself on what exactly should be included.
Jeff Cleland Quality Flooring Installation's reply
My whole crew got COVID-19 along with my wife and had to go the hospital. We also lost both my father in law due to COVID-19 at the hospital and my mother-in-law 4 days later in our home. For this reason we couldn’t work for almost 5 weeks. I thought with your baby being due at the same time of all our illness, you wouldn’t want us coming over. I would be willing to cover the cost of having someone else finish. I’m truly do apologize.
Sep 20, 2021
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Verified
David w.

Tile Installation and Replacement

We hired Jeff Cleland and his crew to demo and re-tile our kitchen backsplash and had a wonderful experience. From the very beginning he was knowledgeable and helpful. He was prompt and friendly when he came out to give us a quote on the work, and followed up on his initial visit with a written bid within a day or two at a reasonable price. Having never done any remodeling projects in Boise, we asked his opinion on several matters. He recommended where to purchase our tile and our experience with that vendor was great. He also picked up our tile from the supplier once it arrived. His communication was EXCELLENT...always responded to our texts and phone calls promptly. A week or so before beginning our project, we decided to add under cabinet lighting to our list, and he was flexible and happy to work with us on that as well. Jeff and his sons were personable, respectful, and mindful of their impact on our family’s lives. They showed up when they said they would, kept regular hours, and cleaned up after themselves at the end of each day they worked in our home. We are so happy with the work they did. Our backsplash looks beautiful and we would not hesitate to hire Jeff again for future projects!
Nov 5, 2019
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Verified
Russ K.

Tile Installation and Replacement

Jeff was very knowledgeable and was very willing to share his knowledge and tips of the trade with me. He showed up on schedule and was very thorough, paying great attention to detail. I recommend him very highly!
Jul 30, 2019
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Verified
Steven H.

Tile Installation and Replacement

Jeff and his crew are consumate professionals. They were quietly efficient, kept us involved and completed our project on time with exceptional quality. I would not hesitate to hire Jeff for any project in the future.
Jeff Cleland Quality Flooring Installation's reply
Thanks Steve!!
Mar 19, 2019
·
Verified
Credentials
Background Check

Jeffrey Cleland

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Very competitive, but profitable.

  • What is your typical process for working with a new customer?

    Take a look at the project onsite and find out what the details are. Checking on a timeframe of when customer wants it completed.

  • What education and/or training do you have that relates to your work?

    Over 20 years in the industry.

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