- What should the customer know about your pricing (e.g., discounts, fees)?
Systems located in high traffic areas (typically retail and hospitality) are offered a discount in exchange for advertising space, typically in the form of a small plaque tastefully affixed to the tank.
- What is your typical process for working with a new customer?
There are two types of new customers, those with running systems and those planning a system. For those with a running system we will request as much information about the system as you'd be willing to share. At minimum we would like to know the age of the system, what lives in it, and how much water volume. We request a picture of the system so that we can plan ahead. For those looking to start a new system the first steps involve talking expectations (tank size, where you want to keep it, what species you want to keep) and budget. Once we have a good understanding of what needs your system should meet and what budget you have to work around, we will deliver a comprehensive build plan complete with cost breakdown, diagrams, and install plans. We offer professional installation and remote installation guidance.
- What education and/or training do you have that relates to your work?
Our lead install technician previously worked as an electrician in the commercial/industrial space. The biggest danger within the aquarium is the mix of electricity and water, he will ensure your system is up to code, safe, and stable. The rest of our staff have years in experience both as hobbyists and professionals. With backgrounds in aquaculture, retail, maintenance, and design our staff is confident we can tackle any project.