They handled all of or pre-packed boxes and all our furniture with care. We have some exspensive pieces and had a negative experience with a previous move/moving company, so it was refreshing to have a good experience.
There was great communication throughout, and did an excellent job fitting everything into our storage unit.
The only problem, was we planned to pay by credit card. We were told by the office that was fine a few days in advance, and that there would be a 3% charge, which we were ok with. The head mover told us this was fine when he arrived, then proceeded to have us fill out the paperwork. At the end of the move he then came to us and said he couldn't get ahold of the office and we'd have to pay by cash. He said if we didn't pay by cash we'd have to wait endlessly to hear back from the office.
We didn't believe what he was saying, but obliged because we were on a time constraint. We felt a little scammed and are now unsure if we will use them again when we complete the second part of our move this summer. We'd probably require written communication from them, that we will exclusively pay by card and there will not be any other options the day of.