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Andrew did such a wonderful job. He finished everything in a timely manner. He got me back on Windows 7 (I don't like Windows 8), did data recovery, and he fixed my hard drive. He also got my Windows 8 laptop sold for me. He worked very hard to resolve the situation with my hard drive, and I'm very impressed with his work.
Christopher helped me to replace my hard drive that i originally thought it was a virus issue. He was very good at his job! I will refer him to my friends.
Referred and was not disappointed. Very prompt, knowledgeable and great service. Our hard drive crashed and although he could not recover our data, he referred us to an place that could. He replaced our hard drive and the computer is working great. Thanks for a job well done!
Joshua did a remote scan of my hard drive to help me free up some space and then later installed a new drive, saving me the cost of upgrading to a new computer. He was timely, knowledgable, polite and professional. I highly recommend his services.
Norh responded very fast, gave me an honest quote, and performed the work right then, which was critical because I needed this work done before ComEd could reconnect our power. I would definitely use him again.
Barry was great! He is really flexible with everything, from meeting up to payments. He kept great communication throughout the process of recovering a hard drive that the Apple Store could not. Awesome work!
Sean was absolutely wonderful. My son's laptop was dead. He needed a new hard drive. I met Sean close to my home since he was a distance from me. I gave him the laptop Tuesday March 11.2014. I met him this morning March 13.2014 to pick it up. He replaced the hard drive for $100.00. He have me the old hat drive in a box with the receipt . I will definitely utilized his services again and tell all my family and friends. Truly a talented man with great customer service .
My laptop hard drive was the issue and replaced with new HD. Now the system is running fine without any issues.
Ray is professional, prompt and an IT wizard. I had a laptop and a PC with valuable data that he rescued perfectly. They had different operating systems and different ailments. The laptop had a damaged hard drive and he still recovered the data. We will be doing business for a long time.
Just scheduled an appointment for later tonight regarding a data recovery for my computer. All I know at this point is the customer service I have received thus far and it has been phenomenal.
My 12-year-old Win XP computer failed to power up one day. She came out, correctly diagnosed the problem, ordered parts, and installed them on a second visit. Due to my chaotic schedule, this all took several weeks. When the computer came up, it could not find Secondary Drives 0 and 1, the CD drives. She determined both CD drives were getting power, but did not know how to fix the problem. I seldom need the CD, so I signed off on the job and will pursue it on my own. Her rates were reasonable for what she was able to do, but I wish she had known more.
Excellent service! Knowledgable and friendly! Replaced the hard drive in my laptop AND built my mining rig- I will definitely call again!
My hard drive failed on my laptop. Will took on the task and fixed it with very little down time. Very knowledgeable and very professional. I would take all my computers to him again for sure!
Eduardo is very competent technical support person. He knows hardware and software and fixed my PC hard drive which was crashing and near its end of life. He recovered the data and copied all the windows, the programs, and data to new hard drive. Eduardo is pleasant to work with and is very reasonable. Highly recommend for any PC problem from hardware, software or virus removal.
Jason was very responsive and professional. He honored his original quote although my problem took quite a while to resolve. He replaced my hard drive and rid my system of malware gremlins. I would definitely recommend him to a friend, and so I believe you too would be very pleased with his expertise.
My PC had a virus and she fixed it really quick and she also opened the hard drive to remove the dust and cleaned it out thoroughly. She also fixed my laptop which also had a virus. People always seek her help when they have problems with their computers.
They fixed at first my daughter's MacBook, replaced a fried hard drive for a new one, upgraded operating system for a newer version and recovered back all my daughter's files from school and pictures, she's more than happy. A year after they made my Toshiba laptop faster adding memory, upgrading it to Windows 10 and an antivirus for a year.
Ray is very competent technical support person. He knows hardware and software and fixed my PC hard drive which was crashing and near its end of life. He recovered the data and copied all the windows, the programs, and data to new hard drive. Ray is pleasant to work with and is very reasonable. Highly recommend for any PC problem from hardware, software or virus removal.He was professional, courteous, and it was obvious he knew what he was doing.Overall, I highly recommend this technician.
Was very efficient and quick, had a bunch of viruses and my hard drive crashed. He gave me a new one at a super low cost. Very professional, with great followup to make sure everything was still working.
Did data recovery on a failed drive, updated to new Windows OS, and installed tools to easily maintain computer. All done in a 24 hour period.
i've called merrell at logic observer a few times since i started having trouble with my laptop and so far with their services i've had a great deal of success. i tried to solve some problems on my own by buying a new hard drive to store my data on when the worst finally happened and my computer would not bootup. for a couple of days i tried getting the system to restore itself but it wouldn't fix itself. so i called my friend to help fix it, but still no success. he suggested i call merrell whom he knew worked in IT and in less than 18 hours, not only was my laptop back on and properly running, but my data was successfully backed up in case my computer has issues again. highly recommend their services for those in need of backing up precious data and just want simple peace of mind