9. Nu-Way Systems Carpet Dyeing & Cleaning
- 37 years in business
- Serves Chicago, IL
"From the initial contact with Rick, to the estimate and to the final services performed by Jason and Matt, everything was prompt, efficient, and courteous.The communication in setting up appointments was great. It's sad to say, but with a surge of criminal activity in our vicinity (e.g., home invasions by people posing as utility workers), I really appreciated the extra steps taken to make me feel more secure. Rick emailed me in advance with information about the people who would be coming to my home, including pictures and bios. They arrived in a well-marked van, in uniforms, and upon arrival Jason and Matt immediately handed me material to identify the company. They called in advance and arrived when they said they would. Very professional and very impressive.They took great care in moving furniture where necessary, and in protecting the legs of furniture.Our carpets look excellent, and the texture is so soft -- like brand new again. The carpet dyeing was amazing. Our dining room carpet had a weird unidentified greenish stain from the prior owners. Jason was able to match the original color exactly. I can't see any trace of the stain at all.The price was maybe slightly higher than I've seen in past experiences, but the results are so much better. As the saying goes, "You get what you pay for." And it was definitely cheaper than buying new carpet!"