- What should the customer know about your pricing (e.g., discounts, fees)?
Each recovery case is different. The final price will be based on a complexity of the recovery which will be determined during the diagnostics stage and the media's capacity. After the diagnostics is done, we will provide you with a firm fixed-price quote based on a successful recovery. This quote will directly reflect the final price as we never raise the price after the quote is accepted, and we don't have any additional or hidden fees.
- What advice would you give a customer looking to hire a provider in your area of work?
There are numerous "data recovery" companies with limited resources and knowledge. Not all companies claiming to offer data recovery are actually capable of doing all types of recoveries. Even worse, they might claim that your data is not recoverable at all. Do your homework. To learn why it's critical to bring or send your damaged storage device to the professional and experienced data recovery company, read case studies on our website.