I hired Kristin first back in 2010. She bathed my dogs and they looked great. She also explained parts of the process that I was unaware of. I told her one time I took them to the groomer only for a bath and one of my dogs' eyes looked quite red afterwards. I know you're supposed to be careful when washing the face and the groomer had told me it was probably just irritation and it'd go away. But when I told Kristin about this experience, she informed me how she administers an eye rinse before and after the bath to prevent and get rid of any soap that may have gotten in the eyes (so the dog won't have to suffer with any "soap irritation" in the first place). She also was adamant that I contact her ASAP if I did notice my dog's eyes looking red or irritated (but I never did). She obviously truly cared.
She did a great job and only charged me $55 to bathe both of my small dogs! She said she could do one dog at her typical $35 rate and give me the "sibling discount" on the second dog and only charge me $20 for his bath (even though they weren't "actual" siblings!) When I would take them to the groomers for just a bath I'd get charged around $60 for ONE dog. A total of $120 verses a total of $55 for the exact same services that were done of the same quality (if not better?!) AND additional services such as complimentary drop off/pick-up and nail trims, ear cleaning, brush-outs were included in the price instead of being "add-on" services costing extra. NO doubt in my mind some people just want to overcharge and others are much more fair and genuine. I trust Kristin 100% and have never used anyone else for ANY pet care service I needed ever since! (I WILL admit I gave her a big tip, but someone like her deserves it!) I continued having my dogs regularly bathed by her every 8 to 12 weeks or so and she almost always gave me some type of repeat client discount! She helped me save a LOT of money.
When my wife and I went on vacation, I hired Kristin to walk and feed my dogs twice a day for the 10 days we'd be out of the state. I also asked her to do check-in visits. She said she didn't want to bother me while I was on vacation and would only contact me if there were any problems, however, I could contact her to check on my dogs as often as I wanted. Well, I ended up contacting her quite a bit via text! She didn't mind at all and responded to every text within a matter of minutes. One of her texts included a picture she had taken of the dogs during their walk. On another day, I sent an email to check on them and she provided a very detailed response for me along with a picture she took of her and the dogs playing catch in the backyard. And there was yet another day when I checked on them by text. Again, she responded immediately saying it was raining out so they were playing inside. Her check-in visits including giving my dogs TLC while she was there and that was incredibly reassuring to me (anything from playing with them to petting them to even bonding over brushing them!) She even gave doggie massages. This vacation was much more relaxing knowing that my dogs weren't stuck in a cage at a kennel this time and were being taken care of by someone they knew and loved. The longest it took her to respond to my request for an update on my dogs while I was away was about 15 minutes.
Absolutely five star treatment with prices affordable for anyone. Highly recommend!