I did my diligence to resolve this prior to writing a review here. Unfortunately I did not have a good experience with Grout Experts. On their voicemail it says they’ve changed their name and I wonder if it was to escape honest reviews like this. We needed a repair of the wall behind our shower and since we needed some grout work done and caulking we felt this business would be up to the task. The guy who came to give the quote, Mike, seemed nice and honest enough. But he was not the person who did the job. The repair went fine other than the tiles aren’t perfectly aligned or spaced. The grouting and caulking on our shower looks like it was not done professionally. There was grout dust over everything in our bathroom that we had to clean up when the job was done. There is still grout smeared all over our tiles. The grout lines are sloppy and only a couple weeks later I see the grout is cracking and separating. I tried reaching out to both Kevin and Mike. Kevin was supposed to come and inspect the work today and an hour has passed since he said he would arrive here and he is not responding to phone calls. I wish I had another story to tell as I put my confidence and a lot of money into this small job that looks unprofessional and sloppy. We have a glass block window in our shower that was completely skipped in the grouting process. While our repair is better than when we started, we were hoping the quality of the work done would be professional... and at a minimum clean. Additionally, the guy who worked on this project was swearing to himself loudly as my husband was trying to work in the next room. Between being stood up today, the amount of effort I’ve had to put forth in order to get a response, and the actual job that was done, I’d consider going with a more professional company for your next grout job.
GROUT EXPERTS
Lisa S.
Saul was wonderful to schedule and estimate with. Communications via texting were excellent and was able to share photos so the work was evaluated ahead of arrival. Carlos was sent out to do the work and was respectful of our home (shoes off, masked whole time).
Carlos worked quick and efficiently to clean the grout & caulk lines in our full master shower, repair/fix any areas that needed attention, and provided a quick glance at what may be our next project where some caulk seems to have gone missing in between our master bath tile floor.
Great value - great work - and such nice people. Will be back for that caulk work when we are ready!
Mayo’s tile services
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