Four Seasons Heating, Air Conditioning, Plumbing

Introduction: We treat every home as if it were our own. Since our founding in 1971, Four Seasons has earned an A+ rating by the Better Business Bureau, 10 Super Service Awards, and over 40 other industry and customer service accolades. Now, we stand as the Midwest's largest and most successful HVAC contractor. This and more has been accomplished by keeping our commitment to complete customer satisfaction front and center in the minds of our employees, in the policies we put in place, and in the decisions we make every day. Through this philosophy, we have taken a comprehensive, customer-focused approach to the heating and cooling services we provide and for a good reason. We staff our live customer care center around the clock with dedicated representatives to dispatch our technicians at a moment's notice for emergency repairs. Furthermore, a portion of our 100,000 square foot warehouse is leased to equipment and parts manufacturers. This way, we can always dispatch fully stocked trucks with all the parts necessary for virtually every repair, or should the unit need replacement, there is already an air conditioner, furnace or boiler for our client's home waiting in the warehouse, ready to be installed that day. Yet, availability is only a small component of the larger goal. If a company cannot properly prepare their technicians for the challenges that await them in the field, then arriving promptly will accomplish very little. To ensure our technicians provide solutions rather than delays, We ready our technicians in two ways: through the Four Seasons University and by utilizing cutting-edge technology in active and supporting roles. Once our technicians are ready to take on the home comfort needs of Chicagoland, we must equip them with the best tools available. By this we mean more than power drills, ladders, and vehicles. A Four Seasons technician is supplied a high-end tablet and smartphone, and with these a sophisticated devices, the technician is constantly connected to a collection of resources, the Four Seasons Knowledge Base where they can look up the schematics of all makes and models, and a direct means of communication with other technicians in the field and in the office. In this way, our technicians are never alone, never without help, and always ready with the right solution on-demand. Furthermore, we take a proactive approach to prevent disastrous breakdowns of heating and cooling equipment, and hopefully prevent such an inconvenience for our customers before it happens. When we service a home, we gather key information about the system including make, model, age, and more. Through this data, we can provide informed and educated advice on the most cost-effective solution for their home comfort complications. After a job is complete, it would be very easy to collect the check and allow our customers to become a simple entry in our database. Instead, however, Four Seasons has put in place a Quality Assurance team. Part of their responsibility is to contact a customer afterwards and inquire as to their experience. Was our technician presentable? Did the technician answer all of your questions? Through this practice, we find ways to improve upon our own ideas all while conveying to the customer our commitment to their satisfaction. With so much focus on customer service, increasing efficiency, streamlining processes, and improving quality, it is easy to lose sight of our impact on the larger scope of our environment. Every company consumes power, but between a large fleet, an even larger staff, and products that could easily find their way into landfills, it is our responsibility to do things differently. For that reason, we have made numerous energy efficiency upgrades to our facilities, our fleet, and now recycle 98% of everything involved in the installation process. By providing honesty, excellence, and professionalism, Chicagoland continues to trust Four Seasons as their home comfort resource year after year. With a fleet of over 350 vehicles and a staff of over 500 employees, we have the resources and dedication to deliver an HVAC experience wholly superior and unique within the industry. Our pride is in our work for all the right reasons. Customer Satisfaction! Our daily focus and favorite part of the HVAC industry is customer satisfaction. Between Quality Assurance departments, a higher standard set for our technicians, 24/7 availability, No Breakdown Guarantees, 100% satisfaction guarantees, and the most sophisticated technology available, we make every effort to provide our customers total satisfaction in our services and products.