I googled around this morning to see if I could find an estimate for rodding my basement sewer pipe and I stumbled across Thumbtack. I filled out the form, did some work for a while, went to get some coffee, came back, and had a couple replies. Bob's was the one I went with; the interface told me he was available at 4:30 but Bob said nope he could do 2pm though -- and he was at my house with his guys and his equipment within 15 minutes.
He was so helpful, explaining what had happened, what the larger issue was, what I should look for in terms of "when it goes sideways again," how often I should expect to deal with this, and what my big next steps would be re: a permanent fix. And they fixed my problem and were super professional and nice, and nobody talked down to me EVER (this is a huuuuuuge plus if you are a female dealing with folks in this industry, in my not-too-limited experience), and guess what: my coffee was still hot as he and his team drove off.
Absolutely great guys - will totally go to them again. :)