I wish that we could give SafeHands more than 5 starts! We requested quotes a little late (middle May) for an early June move. Melvin responded right away and was willing to work with our budget to make sure that we were completely satisfied. He even said they are customer-focused and are willing to do what they can to make the customer happy. This is so rare for moving companies, and even in the initial process, we did not have a similar experience. We knew if the move went as well as the initial conversation, we would be extremely satisfied.
We had to push our move back one week due to a family situation, and Melvin was very flexible in allowing us to reschedule our move and was so kind and understanding when I told him about our situation. On moving day, the movers called to check if they would be able to come a bit earlier than scheduled. Once we said that it was fine, they arrived about an hour before the scheduled window and got to work right away! They were so polite and professional and kept asking us what else they could move for us (even just small boxes and things we were capable of moving ourselves). They were extremely careful with all of our furniture and spent so much time to make sure that they placed it exactly where we wanted it in our new home. We have a complicated bedframe and they took a lot of time to make sure that it was put together correctly. Prior to moving, we heard so many horror stories with moving companies rushing through the job, not showing up on time, or just being a bad experience overall. Our moving team was certainly not rushed and spent over five hours with us to move a 1BR apartment downtown Chicago to a more residential area in North Center. Moving is not fun, but SafeHands certainly made the experience more pleasant. We would HIGHLY recommend SafeHands movers for any of your moving needs, and SafeHands has earned a new customer for life. Thank you Melvin and team! We cannot thank you enough.