EMPIRE PROPERTY MANAGEMENT SOLUTIONS

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Introduction: Knowing that all property owners don't have the same issues and concerns, we customize each proposal to fix your specific needs.Our company was founded by two individuals who, as property managers, were not satisfied with the way cookie cutter management companies were managing owners investments. We know that each property owner has its own unique needs, requirements and demands, and it is our belief that every property owner should have the right to choose a management company that is flexible enough to provide a solution that fits, rather than adopt a one size fits all mentality. Through hands-on management, superior customer service, and innovations, we strengthen communities and protect property investments. Basically, our mixture of good old-fashioned hard work and innovation can provide big results for your community. Building a personal, but professional relationship with our clients.Having the right people on your side can make a world of difference. At Empire Property Management Solutions, we understand the hard work involved in assuring that your property runs smoothly, and the importance of meeting and exceeding expectations.

Overview

Hired 5 times

9 years in business

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Reviews

Good 4.2

5 reviews

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Michelle m.

Mar 6, 2017

After living in a sfr for more than 30years, I was forced to rent immediately after my divorce & the transition was very taxing on me both mentally & emotionally. The original management company of my apartment complex was extremely unprofessional group of folks to work with, we couldn't get a response after 5pm, they rarely answered the phone during business hours, & It always took more than a weeks time to get anything repaired. Once Empire Property Management f took over it was like the Sun had finally come out, not only were they extremely professional when handling our calls, THEY WERE THERE WHEN WE CALLED & THEY ANSWERED, they never hesitated to get things repaired in a timely fashion. I thank Empire for making my stay in my apartment a peaceful pleasant time.

Mohammad M.

May 2, 2016

I was given great service and appreciated the expertise. I will defintely reuse Empire Property Management Solutions.

EMPIRE PROPERTY MANAGEMENT SOLUTIONS's reply

Thank you; your business was most appreciated. We look forward to servicing more of your property management needs in the near future. -Empire Property Management Solutions-

Lela J.

Jun 13, 2016

Empire Property Solutions have great customer service both inside and outside of office environment. They're courteous and concerned and always go to great lengths to satisfy customers. A great experience for me.

Keila h.

Mar 2, 2017

Empire Management team is very professional. They have fantastic service and take good care of the property. I highly recommend them.

Rachana S.

Jun 1, 2016

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Hired on Thumbtack

They don't provide copies of expense receipts which were promised to be scanned every month. Their reports are convoluted and hard to understand. The only positive is that David and Francine are pleasant people to deal with, but their process and systems could use some help.

EMPIRE PROPERTY MANAGEMENT SOLUTIONS's reply

Thank you for letting us know about your recent experience. We are disappointed to know that our services didn’t meet your expectations, and appreciate you taking the time to share your concerns. Our goal is to provide a consistently reliable service and an exemplary level of customer service using the some of the best systems in the industry. We acknowledge your disappointment and ask that you allow us another opportunity to service any future property management needs. -Empire Property Management Solutions-

Property Management

FAQs

What is your typical process for working with a new customer?
Simply put, we want to know what's important to you. So what this means is sitting down with an owner or CA/HOA board discussing where your property in now, what your needs are, and the necessary steps that will get your property where you want it to be. From there we take your thoughts and concerns along with our management expertise to prepare a customize plan that works.
What education and/or training do you have that relates to your work?
We have over 20 years in property management which includes a Brokers License, Lease Agent license and a CAM license. Also our team holds a variety of Tax Credit certifications, including one of the highest designations in the Affordable Housing field, the HCCP.
How did you get started doing this type of work?
Between my partner and I managing properties of all sorts for a combined 20 years, we saw how there was just not enough attention given to detail. We decided to bring a tailored fix approach to property management; customizing each management agreement to owner and property needs.

EMPIRE PROPERTY MANAGEMENT SOLUTIONS

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