Zoom Drain
Zoom Drain

Zoom Drain

Top Pro

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Introduction: Zoom Drain & Sewer Service is a full service provider of residential & commercial drain cleaning, inspection, and repairs. We’re best known for fast response times and our ability to provide focused solutions to drain & sewer problems. From sinks, toilets, and tubs to main drains, roof drains, storm drains, and anything else that carries water, we’ve got you covered. We also offer grease trap cleaning services.
Overview

Current Top Pro

Hired 15 times

Serves Glenview, IL

Background checked

5 employees

1 year in business

Payment methods

Cash, Check, Credit card

Social media

Facebook, Instagram

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Current Top Pro

Featured Projects

12 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

13 reviews

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Read reviews that mention:


Brad G.

Toilet Repair

The Zoom Drain team was amazing from start to finish! We will use them again in a heartbeat for any future sink, drain, or toilet work. Read on for more on our experience… We initially thought we had a persistent clog in our basement toilet or possibly our sewer line - despite our prior efforts to snake and plunge - on a roughly 2 year old fairly high end toilet bought from a big box retailer that was installed by a different contractor. We’d let the toilet sit for a few months but finally reached out on Thumbtack for professional help late on a Sunday night to try to get it fixed by Memorial Day Weekend. It was not an emergency so we weren’t expecting or needing a super fast turnaround. Anna’s reply early Monday AM blew all of the other replies received this week out of the water! She thoroughly outlined their process (including a free estimate, unlike others), on the spot repair if we approved the estimate (no need to book a 2nd trip), and offered many options to coordinate a tech visit. Within just a few messages on the site we had techs scheduled later that same day - even working around limited availability on our end! Enter 2 amazing technicians (Christian and Antonio) early afternoon to investigate what turned out to be the toilet repair & replacement from hell! They did an exhaustive detective work to find the cause - which proved elusive and was actually multiple issues! Given the issues, I was tempted to just replace it right away but Christian believed they could fix the issues for cheaper than the replacement, hated to see me potentially waste money, but thoroughly walked me through both repair & replace options and even offered to credit the repair fee towards a replacement later if it was still needed. Talk about wow - not being strong armed into the upsell was such a refreshing change from other home repair experiences I’ve had! The guys proceeded with the repair attempts, but like that car that just doesn’t want to be fixed, this toilet fought every their every effort! A few hours later, we all agreed they should just call it a lost cause and replace it. Christian and Antonio returned promptly the next morning as agreed - as the toilet I wanted wasn’t a model they keep on their truck ready-to-install + they were going to swing by their plumbing supplier to try to get a replacement t-valve for the bidet we that was leaking - yet another unexpected problem they handled with a “wow” factor! They had the new toilet installed quickly and even managed to get the leaky t-valve to work with some creative engineering - as it turns out the bidet has all custom connections and a replacement wasn’t readily available. And just when we thought it was all set - they had to go back and remove & reseat the new toilet due to a tiny leak thanks to our uneven basement floor. The guys went above and beyond from their comprehensive investigation to tackling the many blockers they encountered. I know I would have been beyond frustrated were I in their shoes - but they were nothing but smiles & problem-solving persistence! We cannot thank them and the rest of the Zoom Drain team (who were likely impacted by being stuck on our job for far longer than anyone expected). What an amazing team and an outstanding company all around! While we hope to not see them again anytime soon, we definitely know who we will be calling for our next sink, toilet, or drain dilemma!!
Zoom Drain's reply
Thank you so much Brad! It's such a good feeling to have other people notice just how amazing Christian and Antonio are. Every day I am reminded how extremely lucky to have them on my team and I cannot tell you how much it means to me that you took the time to acknowledge them for what great work they do. We all appreciate having such wonderful customer like you!!!
May 27, 2021
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Verified
Jessie R.

Plumbing Pipe Repair

Zoom Drain was super quick to respond and confirm an appointment. Abe was great! Thoroughly explained options and then got right to work. I appreciate how options were given and there was no pressure to go with the most expensive. Really great experience and highly recommend.
Jul 30, 2021
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Verified
Loy c.

Plumbing Pipe Installation or Replacement

The team members were very determined to make a great impression of the company's name and as such perseved until the job was satisfactory. Thank you Zoom Drain
Jan 14, 2021
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Verified
Helena W.

Plumbing Drain Repair

Very quick scheduling and fixed our two drains very quickly as well!
Zoom Drain's reply
Hi Helena, Thank you so much for letting us know! Our customer service person is such a sweetie we just love her and we love when other people notice too. We are always happy to help and happy to have customers like you!
Jun 7, 2021
·
Verified
Ellen F.

Very good customer service...I talked to Alex on the phone and she sent a technician right out. Who knew you could be excited about clearing a drain!
Oct 21, 2020
Credentials
Background Check

Alexandria Kabel

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We give free estimates and we don't perform any work without your authorization.

  • What is your typical process for working with a new customer?

    We will typically have a customer show us the area of concern, we will then check out the other drains in the vicinity to determine the appropriate solutions. We then show the pricing out of a menu price book before we start work.

  • What education and/or training do you have that relates to your work?

    We are very specialized in drains and have our own in-house training center for drain cleaning. We have weekly training sessions and mandatory safety training.

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