About this pro
Thumbtack CustomerSep 6, 2017
I am so appreciative of the amount of detail Gill and his crew put into our fence install. I’ve never seen a fence go up before but I was expecting a quick kind of "throw it up as fast as possible" job. That is certainly not the case with Superior Fence! I really appreciate people like Melody and Gill that take pride in the work they do.Feb 11, 2017Verified
Follow up to schedule a project was challenging. Sales representative did not commit to a specific timeframe at the time of purchase and was difficult to contact to schedule the project.May 13, 2017Verified
Melody was easy to work with and her team was very quick on the quote. I made some adjustments to the job based on price after initial quote, no issues from them. Added my neighbor to the job and they made that easy and took care of both us. Excellent quality work and cleaned up nicely. Plan to hire in future when I need other things done to my same fence. Extremely Satisfied.Jun 6, 2016Verified
I signed a contract in good faith for what was told to me verbally. Melody was my sales person ad point of contact. She said I would be receiving a call soon about when they would show up to install my fence after I signed my contract. I had already secured HOA approval and the building permit prior to my estimate because I wanted a fence in my yard to enjoy for the spring. Well I signed the contract on May 5, 2017. As I am writing this review it is June 9, 2017 and I still have no fence. I've sent emails and calls and I have received very little communication back that would make me trust I'm getting a fence installed anytime soon. I will soon be asking for my deposit back as I feel I have been misled by this company. If Melody was up front and honest with me saying it would take over a month for me to get a fence then I would not be upset. I will not recommend doing business with this company from my experience.Jun 10, 2017Verified
Photos and Videos
- What advice would you give a customer looking to hire a provider in your area of work?Superior Fence Co. has a dedicated service department that is available for service and warranty work throughout the year. Unfortunately, even the best quality fences and decks may have issues overtime. Superior Fence offers extensive warranties on all our products and we offer reasonable rates to repair issues that are no longer covered under warranty. We have learned that the best way to grow our business is to take care of our existing customers.
- What questions should customers think through before talking to professionals about their project?I assure you that customer satisfaction is our number one priority. Our well-trained, professional installers offer reliable and courteous workmanship on every project. From a simple repair, dog run, or a full perimeter site fence our commitment is to provide professional and proficient services to our customers. My dedication to success includes personally meeting with every client to provide an accurate and competitive free estimate and follow through each project during design, layout, and installation. If necessary we will assist in locating property corners to ensure proper placement of your fence. Our wood fences and decks are professionally constructed on your site from the best available materials.