"As a baby boomer, I am challenged by computers and new gadgets. I initially contacted Good Memory to have a Ring
Video doorbell installed. The technician (Patrick Franklin) was great - he determined the appropriate Ring device I needed, recommended that I also get a Chime (to improve wi-fi), completed the installation/set-up efficiently and called several times after the installation to make sure that the things were going well. Several months later, I contacted Good Memory to help me upgrade my 10 year old home computer. Patrick spent time with me evaluating what I needed, research several computers and helped me select the right computer for me. Since I have no idea how to set-up a new computer, Patrick also went to the store with me (to make sure that I got all the needed cables/wires/computer stuff), did the set up of my new Apple computer (which was a major effort since I needed to have Microsoft Office installed for work) and he even set-up my old printer for wi-fi (who knew it had wi-fi? lol).
Patrick is knowledgable, patient, reliable and made working with him a joy. The pricing for these services were cheaper than The Geek Squad (I checked!). I feel so much smarter now, thanks to Patrick!"