Bonnie's Maid, Inc.

Hoffman Estates, IL

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About this pro

How does your service stand out?

I know that there is a lot of Cleaning Services that provide residential Cleaning. My company is smaller, so that gives me the opportunity to focus on smaller details and provide more detailed cleaning. I also have a very close relationship with my customers which enables me to give them my full attention.

What do you enjoy about the work you do?

I believe that a clean and fresh home gives you a different feel.Once a home is clean and organized it is easier to enjoy your life, your family and everything else in your life. I consider my work an art. As an artist I come in and take care of your home, like I take care of my own, so you can live your life.

Location

Hoffman Estates, IL 60169

Times hired on Thumbtack

103

Reviews

46 Reviews
  • Bev P. May 4, 2017
    House Cleaning
    Verified Review
    Grace came over by herself to clean my house. She did a great job!
  • Jaime J. Apr 15, 2017
    House Cleaning
    Verified Review
    Bonnie's services was not what I expected. The lady who cleaned our house did not move anything and cleaned around everything in the house. We have a glass kitchen table with holes .she left crumbs all in the middle. When I asked why she didn't clean that she said she doesn't move furniture. You could stick a vacuum and clean it but she just didn't. There was dust and hair still in the bathroom after she cleaned. The showers were still filthy. The kitchen counters had dust in the corners as well. There was milk stains on the couch and said she didn't know she needed to do couches. The cleaning lady than asked if I had coffee and almond milk because she does do milk or cream. It just was a very bad experience overall. When I talked to Bonnie the owner I asked if I can get another lady next time. She said she will get back to me and took three weeks to respond. Than said that the only available time is this one day at this one time. When I told her that might not work because of work she said that's all she can do and was very not flexible with time. I will never use this company again.
  • Rashmi C. Apr 4, 2017
    House Cleaning
    Verified Review
    Pleasant and Professional
    Bonnie and her staff are pleasant and professional, taking care with attention to detail while cleaning.
  • Kruti S. Apr 4, 2017
    House Cleaning
    Verified Review
    Home cleaning
    Teresa did an excellent job cleaning our home last month. She was extremely thorough and would love to work with her again in the near future.
  • Danijela S. Feb 12, 2017
    House Cleaning
    Verified Review Updated
    Always late.
  • Verified Review Original
  • Isaac D. Dec 5, 2016
    House Cleaning
    Verified Review
    Hard Working
    Hardworking Maids.
  • Roger D. Nov 27, 2016
    House Cleaning
    Verified Review
    Good price in person
    I spoke to her on the phone and she told me $65 1 bedroom apartment he would Supply the material he comes looks same one bedroom apartments now $75 and I Supply the material she was supposed to come once every 3 weeks haven't seen her since the first time
    Bonnie K. Nov 30, 2016

    Thank you for your review I always appreciate all of my customers providing reviews. I would like to address two points, initial quote was ^65, but after our appointment we agreed on $75. As we discussed the price was for deep cleaning, to get your place to where it could be maintained. We scheduled for once a month, if there was some misunderstanding I do apologize. I did tried to follow up with and did not receive any response from you. I hope this clarifies any concerns. Thank you for taking time to submit your review.

  • Michelle M. Oct 7, 2016
    House Cleaning
    Verified Review
    Housecleaning review
    We asked for someone to was not swifter floors. We did not get it and fir the price paid, did not get a good value.
  • James M. Aug 7, 2016
    House Cleaning
    Verified Review
    It went perfectly. The house keeper Marcelina was very professional and on time. The job she did was amazing! Far exceeded my expectations. I would not hesitate to recommend Bonnies.
  • Roni K. Jul 12, 2016
    House Cleaning
    Verified Review
  • Victoria W. Jun 29, 2016
    House Cleaning
    Verified Review
    Bonnie is very professional and knowledgeable about all things related to cleaning. I was very happy with the services provided.
  • Carol S. May 26, 2016
    House Cleaning
    Verified Review
  • Suzanne M. Apr 16, 2016
    House Cleaning
    Verified Review
    Well, she said she would call me to set up date for cleaning. She did call, but two weeks later.
  • Honore N. Apr 4, 2016
    House Cleaning
    Verified Review
  • Earl B. Mar 23, 2016
    House Cleaning
    Verified Review
    Bonnie did a very thourough job of cleaning my house which was very dirty at the time. Looking forward to using them again every month.
  • Mitch F. Mar 14, 2016
    House Cleaning
    Verified Review
    I am very happy with Bonnie's company. She replied with a quote immediately, and came to see me the very first evening. The person who came in to clean today did a very good job, and I am very pleased with the overall experience.
  • Cathy O. Feb 4, 2016
    I am extremely satisfied with the quality of work from Bonnie's Maid Services. The cleaning job is professionally done, and I am happy with the results every time. Bonnie is so accommodating if I need to make changes to my regularly scheduled appointment, and I really appreciate it...great customer service. I highly recommend Bonnie's Maid Services for your cleaning needs.
  • Debbi B. Dec 2, 2015
    Apartment Cleaning
    Verified Review
  • Tom E. Nov 23, 2015
    House Cleaning
    Verified Review
    Shows up on time. Very pleasant and helpful. Suggests certain cleaning supplies. Will recommend her.
  • Andy W. Nov 20, 2015
    House Cleaning
    Verified Review
    Great service. Friendly, professional and efficient. I recommend.
  • Kathy G. Nov 6, 2015
    House Cleaning
    Verified Review
    Wonderful communication and great service!
  • Alicia S. Oct 28, 2015
    House Cleaning (One Time)
    Verified Review
    Bonnie was very professional and I appreciated the cleaner working around me being home. However, I wished that a few things had been cleaned better (I went over a few places myself). Overall, decent and professional.
  • Jeannie K. Sep 15, 2015
    Move-in or Move-out Cleaning
    Verified Review
    A woman came to do a move-in clean (I specifically asked her to mop the hardwood floors upstairs and vacuum the carpet downstairs, as well as to clean the 3 bathrooms, the 4 bedrooms - including the shelves in the closets - and kitchen cabinets and appliances). After she left, I noticed the hardwood floors were still dirty (feet turned dark after walking around barefoot), the shelves in the closets and the cabinets in the kitchen and bathrooms had not been cleaned, the stove had not been touched. She probably vacuumed the carpet in the basement, and I know she cleaned the refrigerator, but she was there for 4 hours and there was not much to show for it. It was the first time I've had any cleaning service, and I was very disappointed. I had to clean everything myself after she left.
  • Benn J. Aug 3, 2015
    House Cleaning
    Verified Review
    so far all is well and we are happy with Bonnie's service!
  • Nicole D. Jul 27, 2015
    House Cleaning
    Verified Review
    Terrible experience. Same woman canceled three times and Bonnie never notified me. I waited for over 3 hours with NO phone call. Terrible customer service and poor communication.
  • Brittany P. Jul 7, 2015
    House Cleaning
    Verified Review
  • Krishna C. Jun 25, 2015
    House Cleaning (One Time)
    Verified Review
  • Jim B. Jun 23, 2015
    House Cleaning
    Verified Review
  • Martha M. Jun 18, 2015
    House Cleaning (One Time)
    Verified Review
    Bonnie worked hard at getting our home ready for move in condition. There were lots of scuffs on the wood floors and Bonnie got them all out. It's looks great! Thanks Bonnie!
  • Terri M. Jun 15, 2015
    House Cleaning
    Verified Review
    bonnie came and looked at my home,asked lots of questions on how I wanted items cleaned..she then gave me a price and set me up with a cleaning girl..the girl she sent is very good..I will continue to use bonnies service Very Professional
  • Joann H. May 14, 2015
    House Cleaning
    Verified Review
    Bonnie was very professional and went through the whole house telling me what they clean and what they use. I will be using them on my next cleaning.
  • Cecilia L. Apr 19, 2015
    House Cleaning (One Time)
    Verified Review
  • Bridget L. Apr 4, 2015
    House Cleaning
    Verified Review
    Thorough, reliable, and efficient!
  • Justyna J. Mar 31, 2015
    House Cleaning
    Verified Review
    The cleaning lady was on time and did a wonderful job. I would definitely use Bonnie's Maids again.
  • Sheila I. Mar 14, 2015
    We've used Bonnie's service for a little over a year now and cannot compliment the service enough. We always get the same cleaning lady, which is VERY important to us. She cleans like she lives there, not just "wipes" things down, but really cleans the old fashion way! This is hard to find. I would highly recommend this cleaning service.
  • Jennifer L. Mar 13, 2015
    House Cleaning (One Time)
    Verified Review
    We were very please with service Bonnie provided. The cleaning was beyond our expectations. They were able to schedule us last minute, were on time, and very professional.
  • Abhinav C. Mar 12, 2015
    House Cleaning (One Time)
    Verified Review
  • Automne H. Feb 18, 2015
    House Cleaning
    Verified Review
    Very professional and good communication. My house is extremely clean and they even organized my little piles of clutter. They went above and beyond what I was expecting a cleaning service to do.
  • Monica Z. Feb 16, 2015
    House Cleaning
    Verified Review
  • Lauren L. Jan 31, 2015
    House Cleaning
    Verified Review
  • Julie O. Jan 28, 2015
    House Cleaning (One Time)
    Verified Review
    My house was cleaned beautifully! I was especially pleased with how clean she got the microwave, kitchen sink and bathtub. Thank you again for doing such a wonderful job!
  • Linda N. Dec 4, 2014
    House Cleaning (One Time)
    Verified Review
    This cleaning service is wonderful! I would say Bonnie's Maid went above and beyond what I have seen in other services. For instance, there was a stain in one of sinks that has been there forever and it is now gone! We are definately going to continue to use Bonnie's Maid, Inc.!
  • Phyllis M. Dec 1, 2014
    House Cleaning (One Time)
    Verified Review
    Bonnie was responsive. The work was done well. They were on time and accommodating.
  • Sonia C. Sep 9, 2014
    House Cleaning (One Time)
    Verified Review
    Bonnie has cleaned my house a handful of times and it literally sparkles when they done. She is always very polite when coordinating dates/times, shows up on time and her crew really pays attention to the details.
  • Trista M. Jul 28, 2014
    House Cleaning (One Time)
    Verified Review
  • Katherine V. Jun 6, 2014
    House Cleaning (One Time)
    Verified Review
    Very accommodating, extremely fast and did a fantastic job!

Q&A

What education and/or training do you have that relates to your work?
Yes, I attend professional seminars and participate in webinars on new developments within my industry. I also keep up with the trade journals and information regarding new products.
Do you have a standard pricing system for your service? If so, please share the details here.
I don't have a complicated system, I simply charge either per hou or based on the home and the amount of work which needs to be done. I assess each home, so everyone gets an individualized quote.
How did you get started doing this type of work?
I wish I had a story to tell, the truth is that I fell into it, because I really enjoy and value clean and organized house. I can simply say that it is my passion and desire to provide that vision of the clean and organized home for everyone that contacts me. Almost like a page from Better Home and Gardens.
What types of customers have you worked with?
The most comon is recurring house cleanining.