This was an experience full of ups and downs. The gentleman walked in, looked at our fireplace for 2 minutes and said, "That will be $99." We were perplexed that this was the extent of the inspection. They went on though, to thoroughly clean the fireplace and he went outside to inspect the chimney as well. We also had them install gas logs in our fireplace. They had to remove an existing stubborn piece from the fireplace that was rusted on. We tried to suggest a product that we had in our home to remove the rust and were told, "That will never work." They continued to pry at the rusty pipe until we were told they were going to have to break it, go into our drywall and replace it (for an additional cost). Finally, we asked them to please try the product, they did and the pipe came right off! This success was followed by, "Wow that must have been a fluke! It couldn't have been this product." After this, they quickly set everything else up and offered to give us some rocks to finish off the look of our fireplace. Everything worked perfectly. So... we love the end result and everything works perfectly...just some interesting interactions along the way.