1-800 Water Damage of Northwest Suburban Chicago
It’s free with no obligation to hire
Hired 63 times
5 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Photos and Videos
Edited review. They arrived on time and got to work quickly. I had the quote for both carpet cleaning and a sectionals sofa upholstery cleaning. They did a great job with the carpet cleaning. I didn't like how they cleaned my sectional sofa since there was dog hair all over it from the previous owner. I mentioned it in my review and Dona followed up, they came back and did another round of cleaning. This time they did it much in detail and I am really happy about it. Changing my 3 star rating to a 5 star review based on the customer service they have provided and the efforts they made to give an extraordinary service.Sep 2, 2020Verified
Everything from the actual cleaning to the customer service was excellent. Great job on cleaning Berber carpeting, removing old stains and the carpet looks almost new! Friendly, helpful, efficient team and I highly recommend!Aug 13, 2020Verified1-800 Water Damage of Northwest Suburban Chicago's reply
Thank you for the review. We appreciate the opportunity to work with you.
So happy with the level of service we received from Jeff and his team. We recently bought a new house and feeling extremely sensitive to some lingering smells from the previous homeowner. I knew we had to get the carpet cleaned before we moved in. Thankfully, Jeff responded to my inquiry quickly and sent someone out right away. Michel and Christian worked quickly and thoroughly cleaned every inch of carpet in our house. The funky smells are gone and our carpet looks and feels great! Thank you for helping us get our place move in ready!Jul 29, 2020Verified1-800 Water Damage of Northwest Suburban Chicago's reply
Thanks so much for the review. We appreciate the opportunity to work with you. Wishing you the best in your new home.
The team were very courteous and professional.They took great care to ensure that my needs were met and that i was satisfied with their work . I have no reservation in recommending this company for any carpet cleaning you may require. I will use them again.Sep 6, 2019Verified1-800 Water Damage of Northwest Suburban Chicago's reply
Thanks Neil. We appreciate the opportunity to work with you.
Jeff was great! We had another company bail on us at the last minute (less than 12hrs before!) and Jeff saved the day and was able to come out the next day to get the job done! Price was fair and carpets looks great. Couldn’t be happier.Aug 8, 2020Verified1-800 Water Damage of Northwest Suburban Chicago's reply
Thanks Annie. We appreciate the opportunity to work with you. Jeff
- What is your typical process for working with a new customer?It is important for our new customers to know that we never charge a fee to come out and do an initial evaluation of their problem. On a mold remediation quote we will always provide you with a detailed estimate that explains exactly what we will be doing to remediate the mold from the affected areas. We don't have any vague or general estimates that leave a potential customer wondering what exactly is included in the quote. Everything is spelled out from the onset. On a property restoration evaluation (water damage, sewage backup, and fire and smoke damage) we will provide you with a ballpark figure of what a typical emergency mitigation cost might be. That way you can decide if your issue is worth filing an insurance claim over. Please note that this is an inspection that is based on what we can see and can be subject to change if we run into a situation that might be more complicated to deal with. If that is the case we will always communicate that issue with the property owner and discuss their options with them at that particular time.
- What education and/or training do you have that relates to your work?We are fully accredited by the IICRC and follow their professional standards.
- What advice would you give a customer looking to hire a provider in your area of work?I would urge all customers looking at property restoration or mold remediation services to do their homework. Our focus is to do the job right. Will we be the least expensive company on the block providing these services? The answer to that probably is no. However you can be assured that the job will be done correctly and according to all of the professional standards that are currently in place.