My wife and I bought a house that was a bit of a fixer-upper in Chicago. The built-in hutch was showing a lot of wear in the finish, and the original wood work in the kitchen and dining room were looking pretty dismal. We were recommended Fay Furniture by some friends after they had worked with them to completely refinish all of the wood in their home.
Within a day of calling to set up an appointment, the Fays were at our home looking at the wood and discussing possibilities with us. We had some ideas about the color we were looking for (a darker espresso that still showed the wood grain - it matched our furniture) and they were off. It seemed like a huge job, but they were finished within three weeks. That's all the trim around the floors and ceiling, the hutch, and the kitchen cabinets. The level of detail was simply amazing - the color of all of the refinished wood in both rooms matches perfectly with our furniture, and they were absolute perfectionists when it came to making sure we were satisfied customers.
So what else can I say? Being a small, family-run business, they were extremely attentive to our needs, gave us an amazing price ($150 less than the nearest of 3 quotes), and left us with a beautiful home. They have made customers for life!