Residential Plumbing

Naperville, IL

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About this pro

How does your business stand out?

We provide Honest Appraisals and have the highest standards for keeping the homeowners home clean during our service.

What do you enjoy about the work you do?

VARIETY of meeting new people and helping solve their plumbing problems

Location

Naperville, IL 60564

Years in business

15

Number of employees

4

Times hired on Thumbtack

22

Reviews

12 Reviews
  • Thumbtack Customer Jul 30, 2017
    Excellent service
  • Brad M. Apr 26, 2017
    Toilet Repair
    Verified Review
    Good experience. Even arrived early
  • Robert J. Jan 6, 2017
    Plumbing Pipe Repair
    Verified Review
    A Great Find!
    Great service. Quick, clean, and very informative.
  • Willie C. Nov 4, 2016
    Garbage Disposal Repair
    Verified Review
    Garbage Disposal Repair
    Ken and his team were very honest upfront regarding the estimates during our phone conversation and during the home visit. Ken was very knowledgeable regarding my waste disposal repair and didn't attempt to up sale any products or services during his visit to my home. I appreciate Ken and his team's professionalism for this seemingly huge repair for me but a routine experience for them. I would definitely recommend Ken's services for anyone in the market looking for any repairs. I know I was pleased with the repairs and will use Residential Plumbing again
  • Anita K. Oct 12, 2016
    Outdoor Plumbing Installation or Replacement
    Verified Review
    Great Job
    I needed an outside faucet installed, he did a great job! Very professional and informative about what he was fixing! Would call him again!
  • Maitri P. Aug 10, 2016
    Sump Pump Repair or Maintenance
    Verified Review
    Ken was really helpful and did send his person to install new sump pump at our place. Arrival was on time and job was done quickly.
    Ken F. Aug 10, 2016

    Thank you for your business and review. We look forward to helping you in the future

  • PK K. Apr 1, 2016
    Sump Pump Installation or Replacement
    Verified Review
    Ken was extremely efficient!!!
    Ken F. Apr 4, 2016

    Thank you for the review!

  • Sunil M. Jan 24, 2016
    Plumbing Drain Repair
    Verified Review
  • Ms. Randi E. Jan 5, 2016
    Plumbing Pipe Repair
    Verified Review
  • David J. Oct 8, 2015
    Plumbing Drain Repair
    Verified Review
  • Reddy B. Jun 14, 2015
    Plumbing Pipe Installation or Replacement
    Verified Review
    Ken was very professional. This is a second job he completed for us at our home. Work quality and timeliness was outstanding. I would highly recommend him.
  • Garey S. Apr 4, 2015
    Plumbing Drain Repair
    Verified Review
    Andrew came out and diagnosed and fixed my bathtub problem easily. Also repaired the leak in my water heater. Did great work. Also gave me advice on faucets and toilets Would hire again.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Some of our projects have fixed pricing and others have time and material pricing. We ALWAYS give and honest appraisal and NEVER start work before you have approved the costs & details.
What is your typical process for working with a new customer?
Taking time to explain what we will be doing, how much it will cost, and developing a base line trust relationship.
What education and/or training do you have that relates to your work?
Plumbing and Contractor licenses and continued yearly education for RPZ testing requirements.
How did you get started doing this type of work?
Right after high school several years ago.
What types of customers have you worked with?
Water heater leaks, shower pressure fix, drain and toilet clogs, outdoor faucets and sprinkling system tests. We have also done whole house re-pipe, outdoor gas lines for barbecue grills, water lines, diagnosis & repair of general leaks, water softener installation and a whole lot more!
Describe a recent project you are fond of. How long did it take?
We had a client who had 3 different plumbers come to their house to diagnose why the water heater was not working. We believe in follow through and helping customers diagnose with honesty step by step what is next in the quest for solving the problem. We communicate together as a team to get the job complete.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure any service provider you hire treats you with respect, listens, and explains exactly what will be completed.