Our computer was completely unusable. We had encountered a virus, as well as some past configuration problems. I was most concerned about loosing files and photos. After researching several local people including Geek Squad, I picked Dan. He was prompt in returning my calls, and very easy to work with. Although I was very concerned, he was able to walk me through his process and within 48 hrs., I was back in business. He has continued to return my calls, just to make sure I was completely satisfied with his work. Thank-you Dan, and looking forward to working with you in the future.