Overall a very good experience. We discovered we had no hot water on a Wednesday evening around 7 PM. Adam responded promptly and was at our house by 9 AM the next morning! He ultimately determined we needed a new water heating system and thoroughly explained various options. (We are not the original homeowners). Ultimately we decided to replace our two tank system with one slightly larger tank. We had hot water by Friday afternoon and the system continues to work fine! Adam left the work area very clean and disposed of the two water heaters plus the box/packing for the new water heater. Very much appreciated!!
There was an extended period mid-job when Adam was not contactable. He had left to acquire the new tank and parts, stating he would be back within 2-3 hours. After 5-6 hours with no contact, we became concerned for his well-being. We could not reach him, texts went unanswered, and calls went right to voicemail. We discussed this with him in person when he returned and he was very receptive to this feedback. We would definitely recommend Adam and not hesitate to contact him for other home maintenance needs, should these arise.