- What should the customer know about your pricing (e.g., discounts, fees)?
Deductibles are due after install is complete, sometimes can be 8 weeks after initial inspection. Ask about details on discounts as each home can vary
- What is your typical process for working with a new customer?
Inspection, adjustment, picking out colors/getting install date, roof/siding replacement, warranty activated.
- What education and/or training do you have that relates to your work?
Pass Illinois roofing exam, pass Illinois public adjuster exam, Haag engineering to inspect hail and years of customer service experience.