FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge $99.00 per hour, with a one hour minimum, plus a travel time charge of usually $20.00-$30.00 (but can be up to $50.00), plus parts. We usually can complete the repair in one call, but if we have to order a part and come back a second time to install it, we do not charge another travel time charge nor another minimum charge.
- What is your typical process for working with a new customer?
Our customers call or e-mail us about a repair needed on their laser printer and we discuss the problem and give them an estimate of what we think it will cost to repair the printer. If they agree to get the printer repaired we go to their home or office and repair the printer and they pay us by cash, check or credit card.
- What education and/or training do you have that relates to your work?
Our main technician has been repairing laser printers for over fifteen years. We have three Tech Support Groups that we can call if we need any help in diagnosing the problem and what steps to take to repair the printer.