Smith Consulting Group
About this pro
New what he was doingAug 21, 2016Verified
My Dell laptop was acting strange. I was recommended to go to Computers plus. Then I went and found Thumbtack and was able to get in contact with Smith Consulting Group, best decision, ever! Tab is very professional, he does not speak in computer jargon which is very hard to understand. He made it simple so I could understand exactly what he did to my computer. He was very knowledgeable, helpful and very kind. Now four days later I have my computer back in tip-top shape. I would definitely recommend Smith Consulting Group to anyone having computer problems before you go to a big name and big dollar computer company! Thanks Tab!Feb 8, 2016Verified
Steven Smith was very professional and informative I'm very happy I hired him for the job. he could have easily charged me more, like I expected but he didn't. Great guy and great job thank you so much! Any future issues I know who to call.Jan 30, 2016Verified
Great response to requests. Very knowledgable will use againNov 22, 2015Verified
Was very helpful, honest and straight to the point and fast response time. Would highly recommend for any kind of job dealing the laptops and computers.Jun 11, 2015Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?My fee for businesses is 75.00/hr., and residential customers is 50.00/hr. - But recognize I am more interested in creating relationships than billing you for my time. I want to provide you with the best support, at the most reasonable price I can, and then hopefully you will give your friends my name when their tech is broken. Most often I have a fixed price for any particular service. Diagnostics are free in the Evansville/Henderson area.
- What is your typical process for working with a new customer?I try to get to know the customer a little, and try to find out what the most important aspect of this service is. Then come up with more than one solution for my client to choose from. Sometimes the customer is looking for the absolute most effective use of his /her money, sometimes money isn't as much of an object as functionality, security, or speed. I do my best to come up with the best solution at the best price.
- What education and/or training do you have that relates to your work?I have a B.S. in Computer Science with an emphasis on Information Security Systems, and an A.S. in Computer Networking Architecture. I also have A-plus, Securities-plus, and Network-plus certifications.