Rescue Duct, LLP

Greenwood, IN

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About this pro

How does your business stand out?

We improve the air quality in your home or business at a reasonable cost. Duct cleaning is our business and we follow the ACR (Assessment, Cleaning, and Restoration), the NADCA Standard as a benchmark for best practices that customers have come to rely on. This comprehensive standard is specified for commercial projects worldwide, as well as by residential consumers who want assurances of effective air duct cleaning. We will provide you with an accurate estimate to clean your air ducts with no hidden charges. Our technicians wear booties and will protect your floors and furniture when necessary. We do not leave a mess. We leave your home or business as clean as it was when we start. We will explain our whole process and answer any questions you have. We want your experience to be positive. We are sure you will see and feel the difference.

What do you enjoy about the work you do?

We are improving indoor air quality. They feel and see the difference after the air ducts have been cleaned. It is also satisfying to know that we are preventing fires in the home and reducing energy costs cleaning dryer vents.
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Location

Greenwood, IN 46142

Years in business

3

Number of employees

5

Times hired on Thumbtack

15

Reviews

8 Reviews
  • Laury P. Aug 18, 2017
    Dryer Vent Cleaning
    Verified Review
    He was there when he said he would be. Did a wonderful thorough job and gave me his recommendations for improvement. Then he installed the new part for me. His charges were very reasonable. I would recommend him highly.
  • Pete W. Jun 30, 2017
    Dryer Vent Cleaning
    Verified Review
    Jim showed up exactly on time to clean our dryer duct. He was very professional and personable. He took time to explain a few things before getting started and happily and informatively answered any questions I had. He did an excellent job and was very efficient in his work. Before leaving he offered some tips and things to look out for going forward. Very satisfied with the work done and definitely would recommend to others.
  • Steven K. Mar 15, 2017
    Duct and Vent Cleaning
    Verified Review
    Worked fast and got job done.
    Had duct work cleaned out.
  • Bob L. Sep 26, 2016
    Dryer Vent Cleaning
    Verified Review
    Impressed with response and service performed.
    Cleaned dryer venting thru crawl space and vent to outside. Workmanship was neat, clean, efficient and fairly priced. Highly recommend this service provider.
  • Rebecca N. Aug 10, 2016
    Duct and Vent Cleaning
    Verified Review
    Cleaned and disinfected furnace duct system. Explained procedure and performed in a professional manner. Will refer to my friends and will use again.
  • Erik P. Aug 3, 2016
    Duct and Vent Cleaning
    Verified Review
    Art and his time arrived on time, and clearly explained the entire process. They also made a valuable suggestion for preventing future problems. Excellent customer service.
  • Cristian D. Feb 8, 2016
    Duct and Vent Cleaning
    Verified Review
    Outstanding service! I will suggest to anyone that I know.
  • Steven F. May 24, 2015
    Duct and Vent Cleaning
    Verified Review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Base price (up to 10 total registers) for 1 story home on crawl or basement is $345 Base price (up to 10 total registers) for 2 story home on crawl or basement is $395 Additional registers are $10 each. Benefect (food grade disinfectant) is $75 per system We normally inspect homes with multiple HVAC systems.
What is your typical process for working with a new customer?
We will ask you several questions about your home or business and can often give you a quote based on the interview. We may come out and inspect your home to see if you actually need the ducts cleaned. We will go over our process with you completely to answer all your questions and then schedule your cleaning. We will call the day of service to verify your appointment. We will come to your home or business and clean your system. We will have shirts on that have our logo and name. We will leave your home as clean or better than when we arrived. We will collect payment when the work is completed.
What education and/or training do you have that relates to your work?
We belong to a duct cleaner's network that shares best practices and has an annual conference to improve our profession. We are able to draw on many years of experience to provide the customer with the best service.
How did you get started doing this type of work?
We wanted to help people improve indoor air quality and provide a good value for our customers.
What types of customers have you worked with?
We have worked with homeowners, renters, property managers, heating and cooling companies, contractors, restoration companies, commercial and industrial maintenance managers, and governmental agencies.
Describe a recent project you are fond of. How long did it take?
One of the first houses we cleaned was mine (Jim). My wife and I both had sinus issues, infections, and upper respiratory infections multiple times each year. One of our return air registers is in our bedroom. The amount of dust and dirt in the return duct was significant. We have not had an infection since cleaning our ducts and can sleep much better now. It takes 2-4 hours to clean most homes. Larger homes with multiple systems takes longer.
What advice would you give a customer looking to hire a provider in your area of work?
You should be able to get a solid estimate before hiring. We can do most over the phone but will come out and give you a free estimate if you live in the Indy Metro area. A few questions I would ask before hiring anyone; Q. What kind of equipment do you use? Our equipment produces 15,000 cfm of air flow to place your duct system under negative air pressure and carry the dirt from your ducts to our truck. Q. What is their process? We will hook up to your air ducts placing them under negative air pressure, then use air whips at 175 psi to break loose all the dirt and the vacuum will carry it out to our truck and we leave no mess for you to clean up.
What questions should customers think through before talking to professionals about their project?
In our profession, there are many who clean ducts as a side service. Duct cleaning is our main business. There are also some that are not reputable. Please use caution when deciding to have your ducts cleaned and check any company out before hiring.