Galyan Lawn and Garden

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Introduction: Greener, thicker, Healthier, Longer lasting results! The right treatment, right price, right management, and the best customer service! Customer Satisfaction, and the weekly thank you letters!

Overview

Hired 19 times

9 employees

17 years in business

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Featured Projects

31 photos

Reviews

3.3

7 reviews

5

43%

4

0%

3

14%

2

29%

1

14%

Johnny C.

Apr 15, 2015

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Hired on Thumbtack

Galyan Lawn and Garden's reply

Johnny, why the bad review? We are more than happy to make right what ever may be wrong! We have not heard anything from you about a bad service, or damage, ext...Please call us with any concerns! Thanks, Galyan Lawncare.

Lawn Mowing and Trimming

Brynna F.

Mar 31, 2016

We contracted this "company" for our residence. After scheduling a day/time we were notified the morning of that they would be arriving at a different time...which came and went and after multiple phone calls and texts they arrived 2.5 HOURS later! Instead of a "crew" there was one person, at 7:15pm to mow my yards! After doing the front and back, was told he would clean up but had to come back another day because it was too late and had to follow city ordinances. We contacted them the following day that our lawn didn't even appear to have been cut, dandelions everywhere, grass all over the driveway and sidewalk was not cleaned up and lines in the grass were going in all directions. It is not our fault that you were late and couldn't finish in daylight to see what you were doing! We asked to cancel our "contract" (which we never signed anything) and wanted a refund. We've reviewed their informational brochure in regards to their policies and there are many errors to their service according to what they say themselves. We were told that they would give us a refund...then they came by the house and took pictures of my yard and questioned our dislike in their service because they had never gotten a bad review! Eventually we were contacted again and told that we would get a refund if we signed a document stating that we would not post any negative feedback about their services. This sounded questionable so we replied that we would not sign until we were given our refund...which we didn't get and they said that if we wouldn't sign first, no refund. Horrible customer service, company policies and all around company!

Jessica B.

Jul 24, 2014

great mowing service, brand new mowers as well. great customer service. fast cheap and reliable.

Kendra G.

Jan 10, 2016

Very responsive and supports their services! They try to make it right if you are not satisfied. I've always had pleasant interactions with the owner and employees.

Ms W.

May 2, 2015

·

Hired on Thumbtack

My first time hiring a lawn care service. Search the Internet, this is what folks do in the 21st century versus thumbing through the yellow pages. Went through a 3 days online Q/A. Made the decision to hire Gaylan, especially with the off and on rain spell for about 1.5 weeks. Inquired about the earliest start, told Friday. Gaylan requested demographic info to set up acct. I receive an online booklet to download which included my invoice number and directions to website and online pay. Anyway by 2:30 Friday grass not cut, called and told by Britt " your on the schedule and we cut until sundown. Called back at 8:00, now sundown, grass still not cut. Called again, talked to Adam and informed each time it rains their schedule is behind 2-3 days, but when we get to you and grass is long we will rake and make the yard look nice. Problem is they only mow on specific sides of Indy on certain days of the week which was not disclosed in the original online Q/A. So, called again on Saturday morning, talked to Adam again, once again assured they would take... Well, finally got cut the following Tuesday, and "no" did not take up the rows of grass clumps. So you can imagine how I felt and still feel about a job half done. I didn't want my kids mowing lawn that why I hired a professional. Well, I thought I had.

Lawn Mowing and Trimming

FAQs

What education and/or training do you have that relates to your work?
It is always important to stay up to date with the latest and safest ways to treat a lawn.
What advice would you give a customer looking to hire a provider in your area of work?
When looking for a lawn care professional please don't pick on based just on price. Price is important to everyone and there is nothing wrong with getting a fair price, however keep in mind you will get the service that you pay for.

Galyan Lawn and Garden

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