FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is absolutely nothing complicated about our pricing system. We are FIXED PRICE for every service we offer. No hidden fees or extra charges of any kind, for any reason...ever! No calculating square feet, worrying if one room counts as two or L-shape rooms because there are absolutely NO SIZE LIMITS to our specials. Plus ALL spot, stain and odor removal is included. There are never any extra charges...EVER!
- What is your typical process for working with a new customer?
We LISTEN to what they need and then do everything in our power to make sure we take care of it for them. No smoke and mirrors, no high pressure sales tactics, no extra charges or fine print to read. We make it super simple to get your carpet or upholstery cleaned.
- What education and/or training do you have that relates to your work?
Every person in our company is IICRC certified. When we say everyone we mean everyone from the technicians cleaning your carpet to our receptionist. Why is EVERYONE certified? Because we want anyone in our company to be able to help you with whatever question you may have.