FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on individual rooms. square footage of the areas to be cleaned, degree of detail requested by the customer, number of pets and people living in the home, and optional tasks requested by the customer (laundry dishes etc). Each potential customer is quoted on their needs, NOT their zip code!
- What is your typical process for working with a new customer?
We conduct a free consultation to review our standard cleaning list and listen to the specific needs of the customer. We then design a custom cleaning list for the customer, which the cleaning pros will follow during cleaning of the property.
- What education and/or training do you have that relates to your work?
Our employees receive training thru on line instruction as to proper and standard cleaning procedures, safety programs and customer service. They then train one on one in the field with Karran (owner), and are followed up on every cleaning job.