Summary of Qualifications:
Proven performer with a strong sense of commitment and business principles, with the ability to multitask in a high pace environment. Analytical, results oriented, planner consistently selected for leadership roles where implementation of new programs and improved efficiency are necessary requirements. Excellent interpersonal skills, combined with strong planning and organization, proven ability to work well with all levels of an organization.
*Legal Secretary Certification (1 year course completed successfully in five (5) months)
*2009 - Current Brown Mackie College Indianapolis, IN
Currently studying to obtain a Bachelor in Business Management
Currently studying to obtain an Associate in Social Work
*2009 Started own Property Management company, that while managing houses, also assist with low income and finding shelter for homeless individuals through the investors and homeowners I work with.
*2009 2009 BIR Management Indianapolis, IN
Responsible for organization of tenant files and data using Excel Spreadsheets and Microsoft Word. Perform a variety of duties involving the managing of 171 units between 29 owners or investors. All units are scattered in varies spots of the city. Perform move-out inspections of residential units. Monitor that duties and responsibilities are carried out within a frame work of policies, guidelines, procedures and standards. Prepare and serve various notices to residents. Process and log tenant payments. Walk vacant units on a regular basis to insure that no vandalism, scatters or damage has occurred. Monitor process to Make Ready status. Manage tenant files in Rent Manager program.
*2007 2009 San Diego Housing Commission San Diego, CA
On-site Property Manager
Resided on-site and was independently responsible for the day-to-day and all phases of management, operations and assigned leasing of San Diego Housing Commissions (SDHC) rental properties. Responsible for cash flow analysis, budget preparation and contract monitoring; advertising, marketing, and tenant retention. Managed and supervised personnel, exercises independent judgment in retaining, as well as, consulting with outside contractors, and ensures policies and procedures, local/landlord tenant laws and safety codes are followed. Maintained minimal vacancies with a focus on maximizing occupancy levels of rental properties.
*2005 2007 AAA of Southern California San Diego, CA
Inbound/Outbound Call Specialist
Adjusted Insurance Claims. Involved policy interpretation, coverage identification, exposure analysis and related claims processing procedures/systems. Ability to assess Property Claims and negotiate settlements. Took emergency roadside calls. Inbound and outbound knowledge.
*2004 2005 Herman and Kittle Indianapolis, IN
On-site Property Manager/Office Manager
Direct property operations and staff. Process new applications/re-certifications Maintain compliance policies and procedures. Supervise rent collection, rent ledger, bank deposits and petty cash records. Pursue delinquent rents/evictions. Provide account information to the Regional Supervisor. Direct all marketing and leasing activities and maintain targeted occupancy. Supervise tenant relations and enforce all community rules and regulations. Work with the Regional Supervisor to develop, monitor and achieve annual budget objectives
*2004 - 2004 JC Hart Indianapolis, IN
On-site Section 8 Property Manager/Office Manager
Supervised all activities of a 71 unit Section 8 property. Processed all rent/income changes. Processed all re-certifications. Directed and supervised all activities. Pursued delinquent rents and fraud by HUD rules and regulations. Worked in a partnership with maintenance crew of 5.
*2003 2004 Wildwood Village Apartments Columbus, OH
Assistant Apartment Manager
Assisted with the supervision of all activities on a 256 unit Section 42 property. Processed all rent/income changes. Processed all re-certifications. Directed and supervised all activities. Pursued delinquent rents and fraud. Worked in a partnership with maintenance crew of 5.
*2000 2004 Mentor Indiana Indianapolis, IN/Columbus, OH
Provided of high quality support to individuals with disabilities. Individuals with developmental disabilities, emotional/behavioral challenges, those with medically complex needs and people who have sustained brain injuries. I had to be a caring, responsible and motivated individual.
*1999 - 2003 Indianapolis Housing Agency Indianapolis, IN
Project Coordinator/Office Manager
Provided a high quality support to individuals with housing needs. Assisted in the program development of individuals receiving services. Moved into an office manager position where I handle payroll of over 20 employees on a weekly basis, dealt with any HR issues, hiring of employees, termination of employment.
Rent Manager, Propertyware, Word, Excel, Powerpoint, Internet, Multi Line Phone, Customer Service, Time Management, File Management