It’s free with no obligation to hire
Hired 164 times
5 years in business
(Eastern Time Zone)
9:00 a.m. to 9:00 p.m.
Credit card, Paypal
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
6 photos and 4 videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
I appreciated the way that Jason kept me informed throughout the repair - explaining the process as needed, asking permission for any major changes to my computer and keeping me posted on the time needed for the repair. He was very thorough and his customer service was impeccable! I will definitely hire him again for any computer repairs I need in the future. Thank you, Jason!!Nov 10, 2018VerifiedJason G - Remote Computer Repair based in Indiana's reply
Thanks Shalyse, I appreciate the positive feedback. I work just as hard for every client!
He not only a computer Repair guy he has the patience of a saint Thank YouSep 24, 2018Verified
Jason was the tech that handled my problem. He tackled it with professionalism, tenacity, and speed. I could see everything he was doing. His analysis and repair was thorough. Thanks Jason for a great job. If I ever have a problem with my computer, I would definitely call them again and will recommend them to other businesses and friends. Their rates were very reasonable as well.Jul 26, 2018Verified
I absolutely love my experience with this company. They went above and beyond to get my computer (which was infested beyond anything I could have ever imagined) repaired. I will continue to recommend this company to ALL of my friends and familyMay 11, 2018Verified
So glad that I found Jason with Bad Gorillas online. He was very professional, and kind, not to mention very patience with me, and worked very hard to repair my computer. His price quoted was very reasonable, and he stuck to his word and did not try to charge me extra for anything once he finished. I would certainly use him again if ever needed. M. WilliamsApr 28, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?A remote computer repair session is a flat $50 per machine. That’s $50 whether the repair takes 5 minutes, 5 hours, or 5 days. Most repairs take an hour or two. The only extra charges that are sometimes applied are an additional $50 for data backup/recovery operations, and an additional $50 for a wipe and reload of your machine. We also license an antivirus and security software suite that we resell to our clients for $50 per year, per machine. This is genuinely good software that we chose because we think it’s the best protection out there right now for our clients. Some of our clients need more frequent help than others, so we also offer unlimited tech support and repair packages for both home and small business. At home we can offer unlimited repair and support for up to four laptops and desktops for $500 per year. You can add additional machines for $100 per year, up to ten machines. For the office we can offer unlimited remote repair and support for up to five laptops and desktops for only $1,000 per year. Get support for up to ten machines for only $1,500 per year. We do not currently provide support for larger organizations. Lastly, we offer server and network administration billed at $50 per hour. We can work with your Windows and Linux Servers, your Active Directory, and more. Basically, anything that’s not covered under one of the categories above is $50 per hour.
- What is your typical process for working with a new customer?Are you ready to get started? Its easy on your Windows laptop or desktop! Simply visit our website to download our remote connection software. Once the program downloads, please run it. Once it installs you will be enrolled on our computer repair network, and we will be able to begin working on your machine. Have a Mac or other device? Visit our Getting Started page where you’ll find all of the links and instructions to connect all of your machines to our remote repair network.
- What education and/or training do you have that relates to your work?I attended school for electronics engineering and graphic design two decades ago, and have acquired years of real world experience since.