About this pro
4 years in business
164 hires on Thumbtack
PC or Mac
Jason was great to work with! The thing I liked the most was that he did not give up on my problem. I had a lot of things wrong with my computer...and he figured it out! Thanks Jason!Dec 3, 2018Verified
Jason was superb. He did everything possible to make my experience go as smoothly as possible.Nov 13, 2018VerifiedJason G - Remote Computer Repair based in Indiana's reply
I appreciated the way that Jason kept me informed throughout the repair - explaining the process as needed, asking permission for any major changes to my computer and keeping me posted on the time needed for the repair. He was very thorough and his customer service was impeccable! I will definitely hire him again for any computer repairs I need in the future. Thank you, Jason!!Nov 10, 2018VerifiedJason G - Remote Computer Repair based in Indiana's reply
Thanks Shalyse, I appreciate the positive feedback. I work just as hard for every client!
It went well and the only suggestion would be customers should be informed about possible time requirement for scanning.Oct 23, 2018VerifiedJason G - Remote Computer Repair based in Indiana's reply
Thank you Wayne for the review and double thanks for the feedback! I will incorporate this into my procedure for working with new clients. Jason G.
Price is reasonable, Jason is personable and professional. It was effortless for me and he did a great job.Sep 25, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?A remote computer repair session is a flat $50 per machine. That’s $50 whether the repair takes 5 minutes, 5 hours, or 5 days. Most repairs take an hour or two. The only extra charges that are sometimes applied are an additional $50 for data backup/recovery operations, and an additional $50 for a wipe and reload of your machine. We also license an antivirus and security software suite that we resell to our clients for $50 per year, per machine. This is genuinely good software that we chose because we think it’s the best protection out there right now for our clients. Some of our clients need more frequent help than others, so we also offer unlimited tech support and repair packages for both home and small business. At home we can offer unlimited repair and support for up to four laptops and desktops for $500 per year. You can add additional machines for $100 per year, up to ten machines. For the office we can offer unlimited remote repair and support for up to five laptops and desktops for only $1,000 per year. Get support for up to ten machines for only $1,500 per year. We do not currently provide support for larger organizations. Lastly, we offer server and network administration billed at $50 per hour. We can work with your Windows and Linux Servers, your Active Directory, and more. Basically, anything that’s not covered under one of the categories above is $50 per hour.
- What is your typical process for working with a new customer?Are you ready to get started? Its easy on your Windows laptop or desktop! Simply visit our website to download our remote connection software. Once the program downloads, please run it. Once it installs you will be enrolled on our computer repair network, and we will be able to begin working on your machine. Have a Mac or other device? Visit our Getting Started page where you’ll find all of the links and instructions to connect all of your machines to our remote repair network.
- What education and/or training do you have that relates to your work?I attended school for electronics engineering and graphic design two decades ago, and have acquired years of real world experience since.
|Sunday||9:00 a.m. to 9:00 p.m.|
|Monday||9:00 a.m. to 9:00 p.m.|
|Tuesday||9:00 a.m. to 9:00 p.m.|
|Wednesday||9:00 a.m. to 9:00 p.m.|
|Thursday||9:00 a.m. to 9:00 p.m.|
|Friday||9:00 a.m. to 9:00 p.m.|
|Saturday||9:00 a.m. to 9:00 p.m.|