Unlimited Solutions Cleaning, Inc
About this pro
Thanks for your professional service and whipping our office back in shape! :)Oct 20, 2017Verified
Very responsive in communications but we have very different ideas of what a deep clean consists of. I have a very unhappy wife about how much dust and cob webs were left on walls, corners and cabinets.May 14, 2017VerifiedSusan M.'s reply
Zach thank you so much for the feed back. I do feel that their was some miscommunication. You and I spoke numerous times in detail about what the deep cleaning would consist of. I had not met your wife. When we came to clean you were not there it was your wife. She did say that numerous rooms had just been completely painted and we didn't need to dust this room or that room. However, she did ask we do a few other tasks that were not part of the deep cleaning you and I had talked about. I did do these things instead of the dusting since it had just been painted. I may have misunderstood her request for the dusting issue. Also we did notice several live spiders and we did get all the cob webs, unfortunately if there are spiders cob webs can be spun back as quickly (even by a few hours or next day) as we remove them. I work hard to be detailed and professional. When we spoke about the above issue you seemed to understand the mix up in communication with the painting and dusting and said we can work on that the next time I clean. I am sorry your wife was not happy and that I obviously misunderstood. I should have went over with her what you and I agreed upon for the cleaning and clarified better about the dusting since painting had just been finished. I appreciate the feed back very much and will definitely work on the above and better communication in the future. I do hope you are enjoying your new home.
Susie cleans my home, she is prompt, attentive to detail, and quick. She requests feedback to make sure I am satisfied with her services. I continue to have her clean my home.Mar 1, 2017Verified
Susan did a great job. She was on time, professional and courteous. Highly recommended!Mar 1, 2017Verified
Susan did an excellent job. She was on time and set right to work. She took care of all of the areas that I was concerned about and got the house in top condition all the while making sure my dogs were comfortable with her.Feb 28, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?varies
- What is your typical process for working with a new customer?Speaking with the customer, setting an appt to evaluate the cleaning/services needed to provide a quote.
- What education and/or training do you have that relates to your work?Cleaning for 5 years