TT-Repair, LLC

Pendleton, IN

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About this pro

How does your service stand out?

I have a knack for fixing previously unseen problems using step by step troubleshooting processes. This tends to take a little longer to complete the process, but provides a better end result by not having to continue "throwing good money after bad".

What do you enjoy about the work you do?

It is actually a HOBBY that I get paid for! It doesn't get much better than that!

Location

Pendleton, IN 46064

Background check

Complete

Years in business

4

Number of employees

1

Times hired on Thumbtack

46

Reviews

43 Reviews
  • Geneva S. Jul 10, 2017
    Computer Repair
    Verified Review
    Excellent communication, very knowledgeable, I would highly recommend Tim!
  • Cathy C. Mar 11, 2017
    Computer Repair
    Verified Review
    Extremely helpful!
    Helped me with downloading problems that turned out to be related to viruses. Greatly appreciated. Would have never resolved this on my own.
  • Brian F. Feb 17, 2017
    Computer Repair
    Verified Review
    Very satisfied!
    Very knowledgeable and friendly. Had my laptop up and running in just a few hours. Highly reccommend.
  • Marsha W. Oct 27, 2016
    Computer Repair
    Verified Review
    Windows ten issues
    Very helpful. Great communication. I would use him again.
  • Cheri S. Oct 13, 2016
    Printer Repair
    Verified Review
    Great Job! Very thorough!
    All is well and the plotter is working again. Firmware upgrade and a work around the cartridge issue
  • Leslie R. May 23, 2016
    Computer Repair
    Verified Review
    TT-Repair is a person you can trust with your computer very nice guy.
  • Cheryl M. Mar 5, 2016
    Computer Repair
    Verified Review
    Our computer was very slow and would kick you off line. Called Thumbtack and got several returned texts so I called the first one. Tim umhad returned my call was here in 45 minutes. Spent lots of time for dignosis. Unfittingly the mother board was at fault. Tim took my calls or would call me back ASAP. Very satisfied with work ethics and trust. Thanks Tim for everything.
  • Kathy B. Dec 9, 2015
    Computer Repair
    Verified Review
    The job was took longer than expected but Tim kept me updated and very informed.☺
  • Ray T. Dec 7, 2015
    Computer Repair
    Verified Review
    In the end my computer was not worth saving. Tim worked many hours and was more than fair. He knows what he's doing and will do you a good job.
  • Bethany C. Oct 19, 2015
    Computer Repair
    Verified Review
    Very quick, very nice, and dependable!!!
  • Patricia I. Sep 22, 2015
    Computer Repair
    Verified Review
    Mr. Ruffer answered my request for help very quickly and fixed my computer with a phone call very quickly also. He was very professional and helpful in every way.
  • Norma P. Jul 20, 2015
    Computer Repair
    Verified Review
    Tim was outstanding. Have already recommended him to several friends.
  • Linda S. Jul 6, 2015
    Computer Repair
    Verified Review
    Friendly and experienced. Seemed to fix everything well. It took a little longer than expected, but it worked out okay in the end.Willing to accommodate the customer's work schedule.
  • Frank R. May 29, 2015
    Computer Repair
    Verified Review
    A very well schooled Tech, Personality splendid, knowledgeable in all areas of PC component repair. I was really impressed on the remote desktop expertise. Mr Ruffer has perfected a Quality Business and will recommend his services to All..
  • Christina C. May 14, 2015
    Computer Repair
    Verified Review
  • Jessica S. Apr 18, 2015
    Computer Repair
    Verified Review
    I have a laptop that was damaged from a liquid spill across the keyboard. I couldn't decide if it was worth it to try to repair it or just replace my laptop altogether with a new one. I contacted Tim and asked if he would give me his opinion as to whether only my keyboard was damaged or if the whole computer was beyond repair. He did a great job and is definitely very knowledgeable about computers. I contacted him because of all the other great reviews people left here & I would say they are accurate. I was able to save my laptop & save a lot of money by repairing vs replacing, because he worked really hard to make the process as inexpensive and fast as possible.
  • Lea L. Mar 5, 2015
    Data Recovery Service
    Verified Review
    I took the drive to Tim and he recovered all of my data from it quickly. at a very reasonable price He's a very nice gentlemen whom I won't hesitate to call again should the need arise.I will also recommend him to others that need files recovered.
  • Abby P. Feb 5, 2015
    Computer Repair
    Verified Review
    It was really great working with him, he is great at what he does and very friendly as well, also will explain different things to you as well as he is going along! Can't ask for anything better then that.
  • Steven K. Jan 12, 2015
    Data Recovery Service
    Verified Review
    RE: computer crash/data retrieval/system restore In my sixty three years on this earth I have dealt with many service people, including my share of computer techs…..I can say, without reservation, that Tim Ruffer stands head and shoulders above the competition. He knows computers and how to fix them and retrieve data. That may be a common trait among computer gurus, but…..Tim actually cares about his customers. He is more concerned about getting the job done correctly and making the customer happy than growing his bottom line. I found Tim to be competent, diligent, honorable, humble and hardworking. If all of us shared the values and ethics of Tim Ruffer, what a wonderful world we would live in.
  • Thomas K. Jan 12, 2015
    Computer Repair
    Verified Review
    Had a problem with intermittent internet connectivity. Mr. Ruffer was thorough, patient, detailed and went above and beyond explaining what he was doing. He solved our problem that others had failed to find. Highly recommend.
  • Neal A. Dec 10, 2014
    Data Recovery Service
    Verified Review
    Thanks to Tim years of memories and documents were saved and our home computer runs better than new. I highly recommend his service it is a much cheaper alternative than buying a new computer.
  • Sukanta M. Nov 24, 2014
    Computer Repair
    Verified Review
    Tim appears to know his business well. He was very quick to respond. I was trying to do something myself, then I saw email "TT-Repair, LLC is ready to repair your computer". He was suggesting to some stuff. But apparently system restore that I have started already when Tim did the trick. I guess problem is not fixed yet. It is just band aid. Will seek to Tim's help in the future if need be.
  • James E. Nov 19, 2014
    Computer Repair
    Verified Review
  • Bob D. Nov 9, 2014
    Network Support Services
    Verified Review
    Tim was knowledgeable, patient and persistent in his efforts to resolve a virus laden Dell Inspiron all in one. The system is now in better than new in terms of performance. I need to follow through with him to implement any necessary steps to insure that the problem does not reoccur. I would highly recommend Tim to anyone having similar problems with their system.
  • Linda T. Nov 9, 2014
    Computer Repair
    Verified Review
    Tim worked well into the wee hrs in the morning to resolve my laptop issues and at the same time offered other suggestions. I'm pleased with the time, effort, and knowledge to resolve my issues. I will call on him again in the future and would highly recommend him. LT
  • Carl C. Sep 5, 2014
    Computer Repair
    Verified Review
  • Paul H. Aug 25, 2014
    Computer Repair
    Verified Review
  • Mark H. Aug 18, 2014
    Computer Repair
    Verified Review
    Tim was extremely helpful with recommendations & suggestions via phone that clarified many of the problems I was experiencing after I had replaced memory modules. Tim was very informative and offered other suggestions to other minor fixes for potential issues that my older pc might incur that hopefully allow me to fix little items on my own. If I can't fix them, I'll definitely be giving Tim a call. Overall it was awesome working with him.
  • Don S. Aug 11, 2014
    Computer Repair
    Verified Review
    very knowledgeable, knows his stuff!
  • Nancy B. Aug 8, 2014
    Data Recovery Service
    Verified Review
  • Anita Q. Aug 6, 2014
    Computer Repair
    Verified Review
    Very helpful. Saved me $$
  • Leslie G. Jul 24, 2014
    Computer Repair
    Verified Review
    Unbelievable! You will not be disappointed with Tim's assistance. He is helpful, courteous, persistent and willing to go the extra mile. He helped me in the wee hours of the night, with what we thought was a virus but it turns out to be a problem with a drive.
  • Ron O. Jun 18, 2014
    Tim does excellent work at a very reasonable price. Tim's knowledge of computers is first rate. Case in point, I took my computer to another company to have memory added. They said that they could not add additional memory to my Dell computer. I talked to Tim sometime later and he said that he could add additional memory with no problem and he did.
  • Neal F. Jun 16, 2014
    PC Computer Repair
    Verified Review
    Exceeded expectations on the repairs. I had a screen problem, updating problem and needed to partially transfer info/files between a VAIO laptop and a MacBook Pro. I had no clue how to do this but Tim was able to quickly and efficiently handle the job. The one laptop I left over the weekend and he contacted me Monday for pick up. We will keep in touch as he can handle most future repairs/updates/transfers remotely. I would highly recommend Tim @ TT Repair and plan to call on him repeatedly in the future!
  • Darrel M. Jun 15, 2014
    My computer is an older unit and it failed completely. I don't usually actually need a computer and, my computer skills are limited. At the time of the failure, however, I desperately needed my computer! I was advised by others to just get a new one. That meant learning a new system and, I needed a computer that I could use now! Tim took my computer, analysed the problem, and confirmed that the hard drive was shot. He suggested that I replace the hard drive, quoted me a price and, had my unit back to me in good working condition in short time. It has served me well for the 18 months since then.
  • Joyce C. Jun 10, 2014
    Tim is always willing to go above and beyond to get the best from your PC for you. He listens to what you need or want and works very hard to get it done for you.
  • Jennifer S. Jun 7, 2014
    Tim is excellent to work with! He is my problem solver and he does go above and beyond to keep my computers in good shape. He is on time and pleasant. I definitely recommend hi to others.
  • Mary Iva J. Jun 2, 2014
    Tim is very friendly and knowledgeable about his work. He was very through when he worked on two of our computers! I greatly appreciate his help and will definately will use him again!!!
  • Nikki F. Jun 2, 2014
    Tim is very professional about his work. I had an old computer that I thought was ready to be pitched because it had Windows XP.and was making strange noises. Tim tried fixing things remotely from his home, but eventually after a couple of hours, he had to come to my home to fix the problems ; it was a bad cord and the floppy dis drive was bad which he fixed. He also went threw and tweeked everything on the computer and got rid of stuff I didn't need so the computer runs much faster now and I can use it for who knows how long now. I am so happy. I believe Tim went above and beyond what I expected and very punctual. I would recommend Tim to anyone needing. a computer tech, he is going to be mine from now on!
  • Keith A. May 29, 2014
    Has performed numerous jobs.The last was a consolidation of files and info from two computers to one and the elimination of one email address. Was able to complete everything remotely, and cleaned up a lot of issues at the same time. Always helpful. His ability to perform remotely is very efficient.
  • Cheryl M. May 29, 2014
    He is very prompt and very efficient. Honest and does great work.
  • Teresa F. May 29, 2014
    Tim was in our facility for something unrelated. He provided assistance in installing Inform 4 and instructed me on how to configure the software in case we had need to do so again. I have known Tim for over 20 years. He is an honest and trustworthy individual that always tries to provide high quality service.
  • Sherry S. May 29, 2014
    Tim worked on our laptop at home which had numerous issues. He arrived on time and got right to work. Asked questions along the way and resolved everything! Thanks Tim

Q&A

What is your typical process for working with a new customer?
My initial concern is getting the customer back to full operation on a quick phone call. However, many require onsite visits, and we may not be fast enough for their schedule. I diagnose and provide alternatives to get them operational enough to help get their most urgent needs resolved, and finish the rest later when the schedule permits.
What education and/or training do you have that relates to your work?
Webinars, technical newsletters, and I test newly developed equipment when I am not helping customers.
Do you have a standard pricing system for your service? If so, please share the details here.
$25 Quick consult (30 minutes) $50/hr for Onsite or Unscheduled Remote Service $25/hr for Scheduled Remote Service Scheduled Remote Service is defined as a process where I connect in remotely to the customer's system and work on it when I have time. If a customer needs the job done quicker, or the job has to be completed on their schedule, this turns into an unscheduled job requiring the increased cost. All Onsite jobs are considered unscheduled.
How did you get started doing this type of work?
During my manufacturing & millwright days, I needed administrative help but was declined. However, I was given an old IBM 286 computer and told it would do what I needed. I had never touched a pc before, but learned VERY quickly. Before I knew it, I was programming databases, and fixing computers, AND...the job was much cleaner than before... and as they say "the rest is history"
What types of customers have you worked with?
ALL Windows upgrades, Hard drive replacements and data transfers, memory upgrades, system cleans, Virus clears, Network setup and troubleshooting.
Describe a recent project you are fond of. How long did it take?
I was setting up accounts for my new business at a local bank, and during the meeting, the banker received a call from a valued customer asking if they knew of anyone that provided IT support, as his past few experiences were not very good. I must have impressed the three bank managers, since they recommended me to their customer. I have done multiple jobs for this customer, and he keeps calling me back.
What advice would you give a customer looking to hire a provider in your area of work?
Don't allow techs to automatically install chargeable software to quickly fix a problem. On another note FREE is not always FREE. Much free software is "BLOATWARE" that installs other junk software that just makes matters worse.
What questions should customers think through before talking to professionals about their project?
IT professionals appreciate when customers listen and follow their instructions in the order given. Doing so may seem slower but makes sure that BOTH parties are on the same page and actually gets the job completed quicker.