This is the second job 5th Gen has done for us (the first was a kitchen remodel two years ago), and the experience has been excellent. These folks are craftsmen. The custom cabinets and shelves are beautiful, like a high quality piece of furniture. The individuals doing the work are very pleasant and have been careful to consult us before making any decisions about the work. This work was largely in our living room, and they cleaned up completely at the end of each day so that we could use the room in the evening. We woud hire them again in the future, and probably will.
It took a while to get the job started as their schedule is full, but no different from other contractors, in our experience.