He called to let me know he was running late. That was a positive!!! No one has control over traffic, etc, it is very considerate to get a call letting you know someone is running a bit late. My computer had more than a "virus". Caliph stayed until it was resolved...ie. he backed up my files, reinstalled windows, and did not leave until I was up and running. His persistence and resolve to rid my computer of its demons gave me the confidence I needed that my computer was not going into the trash. He tried to repair it BEFORE backing up all of my files...to save me some money. But, my computer was SO infected, that he had to copy all of my files to his drive...since my external drive had been corrupted. I have extreme anxiety letting someone work on my computer. But, Caliph put me at ease from the beginning. I was comfortable walking out of the room and letting him work on it. Honestly, Dynamic Technical Solutions could not have been improved on, at this posting. I've got my database, which is priceless, and I've got internet...and, I've got no complaints. Kudos to Mr. Caliph!!!!!