|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Fish Flooring and Custom Staircases
About this pro
As the owner/operator of Fish Flooring and Custom Staircases, I take tremendous pride in the fact that I have never had an unsatisfied customer. No one has sued me. No one has asked for a refund or withheld payment. No one has said a bad word about me or my work. There is not a single contractor in any industry who hasn't run into complications or issues that cause difficulties on a project. That is part of the job. A part of being a small business owner. I don't let myself get frustrated by unexpected turns or difficulties. I trust my experience and the experience of my employees. Open communication with my customers is also a key factor in my success. Be honest during the estimate, be honest during the project, and be honest with the customer when a complication or unexpected situation presents itself. It really is that simple. When I run into a complication with a project, or experience an unexpected situation that I feel might make my customer unhappy, I defer to the Golden Rule. Do unto others as you would have them do unto you. I put aside my concerns about costs, scheduling, etc., and put myself in the shoes of my customer. It has worked great for me and the benefits of doing so have been tenfold. At least 75% of the work I contract for is from word-of-mouth referrals from satisfied customers. When I see a previous customer on the street or at a restaurant, it is hugs and handshakes, not "Hey, how ya been?'s" That is a really good feeling. I also take great pride in the fact that I have never ever used a single dollar of credit to start or operate my business. I started from scratch. Installed and refinished hardwood floors for an hourly wage while I squirreled away my savings to gradually buy flooring equipment piece by piece until I could start my company and start building the reputation that was so important to me. From day one, I have kept my company solvent and never in the red. There were days in the early years where I considered a big debt to become a bigger company, but not being able to do my own work and be on every job kept me from taking that step. I don't ever want to be the guy in the fancy Escalade with the fancy rims who shows up to give you an estimate in a $80 polo shirt and golf shorts who sends his $8.00 an hour employees to do a shabby job. His life is nowhere near as satisfying as mine. Old fashioned values. Old fashioned work ethic. My grandfather and my father instilled that in me and that is the honest reason for my sucess.
Perfect job. Thanks!Jun 20, 2016VerifiedShad L. F.'s reply
Thanks Susan! I really appreciate the work and the review!!
- How did you get started doing this type of work?I owe it all to a longtime good friend who owns another KC hardwood flooring company. I learned my trade working for him, first as a laborer refinishing and installing floors, and learning the craft of staircase construction. Eventually, he moved out of state and I ran his company as his GM. I saved my money until I could start my own company and Fish Flooring has been a success story ever since. I love my career. I get up every morning excited about the products I create, especially the staircases. I love to transform a customer's "blah" staircase into a work of art that stops all who enter the door.
- What types of customers have you worked with?In this economy, the majority of the jobs over the past few years are refinishing projects. Probably 65% refinishing and rest being additions tp existing flooring. They are homeowners looking to increase the value of their home without spending a fortune. Installations of new flooring are increasing again after years of decline but Fish Flooring's reputation in the KC area has kept me and my crews working year round despite the fluctuations. As the economy recovers, I expect new construction to become a bigger part of our workload
- What advice would you give a customer looking to hire a provider in your area of work?Check all available resources to learn about the contractor you decide to hire. Fish Flooring can provide references upon request or you can check out our profile on Thumbtack.com or read actual customer reviews of recent projects. Make sure your contractor has worked with the product you desire previously and educate yourself by researching the project online. There are great resources available online to learn more about the species of wood, the multitude of stain and finish options, and the importance each product plays in achieving the look you want for your home and the value you would like to add to your home's value.
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