The only problem for me was that I was expecting 2 employees, and that they would move furniture to clean in that area. However, there was just 1 and he said they don't move any heavy furniture, only chairs and small tables. I feel the company should have explained this to me. The tech however was great. He did a really good job and was very friendly and professional. I am planning on using them again in the spring, now I know about furniture moving.