I had my PC on during a thunderstorm & the lightning had knocked out my computer. It had destroyed my hard drive, which had, among everything else, baby pictures & home video's of my daughters. We gave them up for lost because they were all taken with our digital camera & we had no back up's.
Erik was able to get into our burnt out drive & extract several picture's & video's that were no destroyed when our drive had burnt out.
Being at the time I was completely PC illiterate, he'd also informed me that there was a such thing as an external hard drive, lol.
As sappy as it may sound, we were going through old pic's of my girl's here a while back & I was so please to find those old pics & especially the baby/toddler video's of my children, that we would have probably never recovered if Erik hadn't been able to do his magic with the burnt out drive.
All & all, we haven't run into any PC/Mac issues over the year's, that Erik wasn't able to fix, or offer advice to easily correct the issue ourselves.
I highly recommend him!!!