Ross Computer Services

Prairie Village, KS

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About this pro

How does your business stand out?

My services are performed out of my home, with next to no overhead, and the resulting savings are passed along to my customers.

What do you enjoy about the work you do?

I love the challenge of beating the virus designers, and returning customers equipment in full working order. I enjoy being able to rescue family pictures and documents from crashed hard drives, etc.

Location

Prairie Village, KS 66208

Website

Background check

Complete

Years in business

35

Number of employees

1

Times hired on Thumbtack

184

Reviews

90 Reviews
  • Linda D. Jul 30, 2017
    Computer Repair
    Verified Review
    Very good. Fixed computer fast excellent price
  • Kerry S. May 30, 2017
    Computer Repair
    Verified Review
    Mr. Ross responded immediately to my request and was straight forward in his responses to my questions about the virus on my computer. The work to repair the computer only took a couple of days and was returned completely fixed and at the quoted price. I would definitely recommend Mr. Ross for any computer repair service.
  • Hannah E. May 19, 2017
    Computer Repair
    Verified Review
    Very knowledgeable, got my computer cleaned up in no time.
  • Aaron H. Mar 29, 2017
    Computer Repair
    Verified Review
    Good
    Fixed it well and quickly, but he installed Windows 10 without asking, which has frustrated me.
  • Gerald M. Mar 21, 2017
    Computer Repair
    Verified Review
    GOOD SERVICE FOR A GOOD PRICE
    The service and the ultimate cost was great.
  • Michael N. Feb 18, 2017
    Computer Repair
    Verified Review
    Honest. And fast
    Fast. Honest. And he gave good advice
  • Paul M. Feb 17, 2017
    Computer Repair
    Verified Review
    Excellent service
    Excellent service. Replaced RAM and made computer run faster. Only charged $50
  • Liz W. Feb 15, 2017
    Computer Repair
    Verified Review
    I will go back to Ross Computer
    Fast, efficient, knowledgeable and very reasonable. He was patient and answered all my questions.
  • Ravinder R. Jan 31, 2017
    Computer Repair
    Verified Review
    Feed back to service rendered by Ross Computer Services
    Trust worthy and reasonable service.
  • James I. Jan 29, 2017
    Computer Repair
    Verified Review
    Fixed!
    Fixed our computer within a week. Installed a new hard drive. Works great!
  • Stanley C. Dec 7, 2016
    Computer Repair
    Verified Review
    Quick response, no fix, no charge.
    John actually could not completely resolve my problem as it turned out to be a video board fault and not an operating system/software issue. True to his word, John did not charge a fee since he was unable to fix the problem, although I offered to pay for what he did. I would certainly do business with him again.
  • Rick T. Dec 6, 2016
    Computer Repair
    Verified Review
    Happy with the results
    My hard drive crashed and he was able to get most of my information off the hard drive. It took longer than It was supposed to take, but he did get it and at a very reasonable price.
  • Alexander W. Nov 1, 2016
    Computer Repair
    Verified Review
    Hardware Issue Fixed Promptly
    First time in years I'd been bested by my own computer with a log in issue, took it to John and he cleared it up in less than two days! Couldn't be happier, will definitely be back if I ever have future problems.
  • Phyllis S. Oct 25, 2016
    Computer Repair
    Verified Review
    A Great Experience!
    I can't say enough great things about Ross Computer Services. My PC at home was down - and I was near panic. John came to the rescue the same day I contacted him and solved a difficult problem in less that 48 hours. His service is unbeatable - and his prices are very reasonable.
  • Kathy L. Oct 3, 2016
    Computer Repair
    Verified Review
    Excellent service
    I cannot say enough about what a great experience it was to have Mr Ross work on my laptop. It took 15 minutes to boot up and was running very very slow. He is easy to get to, has a wealth of knowledge that you just do not get anywhere else. Laptop was fixed the next day. very reasonably priced. I have a computer man for life! And will refer others to him. Thank you John!
  • Steve S. Oct 3, 2016
    Computer Repair
    Verified Review
    Ross Computer Services Solved My Issue
    Service was quick, accurate and informative. Will use and recommend this service.
  • Nancy M. Sep 29, 2016
    Computer Repair
    Verified Review
    Great service FAST!
    Great experience. Will definitely use him again!
  • Brandon M. Sep 24, 2016
    Computer Repair
    Verified Review
    Thank you!
    Fantastic service!
  • John C. Aug 28, 2016
    Computer Repair
    Verified Review
    John took care of my issues and I had my computer back the next day! Definitely a positive experience.
  • Jacob S. Aug 27, 2016
    Computer Repair
    Verified Review
    Wipe hard drive, He was very nice and competent.
  • David A. Aug 17, 2016
    Computer Repair
    Verified Review
    Terrific experience! I highly recommend Ross Computer Services!!
  • Tony P. Aug 14, 2016
    PC Computer Repair
    Verified Review
    Took my computer in to John and he had it fixed in no time. Price was as advertised. Will definitely use him again when I need computer repair!!!
  • Becky H. Aug 12, 2016
    Computer Repair
    Verified Review
    John was terrific! He had my computer back to me in one day. Highly recommend him. Becky H.
  • Dwayne H. Jul 27, 2016
    Computer Repair
    Verified Review
    This was a very satisfying experience. John is very knowledgeable, professional and has a quick turnaround at a very reasonable price.
  • Larry D. Jul 25, 2016
    Computer Repair
    Verified Review
    John Ross does OUTSTANDING work!! Took both of our computers to him to be checked out and updated. John had each one back the next day. Will contact him in the future if I have any computer problems - I highly recommend him!!!!
  • AL O. Jul 20, 2016
    Computer Repair
    Verified Review
    Easy drop off location. Completed his work in good time. No problems at all.
  • Michelle S. Jul 18, 2016
    Computer Repair
    Verified Review
    He did a great job cleaning up my computer and upgrading it for me.
  • Robert O. Jun 24, 2016
    Computer Repair
    Verified Review
    After an Angie's List computer repairman practically destroyed my desktop, I fortunately found Mr. Ross through Thumbtack, a service I had never heard of. As far as I'm concerned, HE IS AN ANGEL! He not only restored all my lost data and computer back to normal, he spent numerous extra hours "for free" installing Windows 10 (there were lots of driver issues that had to be solved first) and various malware software. He did this within 24 hours, and CHARGED ME JUST $50, which is his fee ONLY IF HE IS SUCCESFUL! I actually paid him more ... He more than earned it. I am thrilled to now have a "person" I can rely on when I have problems in the future. Can't say enough good things.
  • John M. May 4, 2016
    Computer Repair
    Verified Review
    Excellent and timely job at an affordable price. Thank you.
  • Wayne C. Apr 24, 2016
    Virus Removal Services
    Verified Review
    I had no problems with John's work. His customers service needs to improve. I dropped my computer assuming it would be done in a couple of days. I waited 5 days to hear from him. On the fifth day I called and he was just starting to work on it. After several times of trying to make arrangements. I was able to pick up my computer. When I got home unpacked my computer I realized my mouse wasn't in bag. I contacted John. He stated that is was on the bench. I could come get it. It's 1/2 hour drive for me. I thought the right thing to do was have him mail it to me.
  • Karen J. Apr 23, 2016
    Computer Repair
    Verified Review
    John worked very hard to resolve all of the issues with my computer, but was unable to do so. He returned my computer with no charge after having spent 10 days trying every solution he could think of!.
  • Spencer N. Apr 18, 2016
    Computer Repair
    Verified Review
    Virus Removal. He was quick and even upgraded my computer to windows 10 for me at no additional cost.
  • Thomas T. Apr 11, 2016
    Computer Repair
    Verified Review
  • Leszek C. Apr 4, 2016
    Computer Repair
    Verified Review
  • Ruth S. Feb 18, 2016
    Computer Repair
    Verified Review
    John was very professional and easy to work with. He resolved my PC issue quickly and completely, and I was able to pick up my PC less than 8 hours after I gave it to him to work on. I was happy to be able to "buy local" within 5 minutes from my house. I hope to never need computer tech support again, but if I do I will definitely use John again.
  • Randy J. Feb 15, 2016
    Data Recovery Service
    Verified Review
  • Stacey F. Jan 14, 2016
    Computer Repair
    Verified Review
    John was really great to work with!! Extremely knowledgeable, very fair pricing and gets the job complete within a very quick turnaround!! I would absolutely recommend him for any computer job!
  • Janice M. Jan 14, 2016
    Data Recovery Service
    Verified Review
    John was able to retrieve 400+ years of family history from my old zip drive discs onto my external hard drive. 30 discs & they were ready the next day. I would highly recommend John & the price is very reasonable.
  • Justin O. Dec 16, 2015
    Computer Repair
    Verified Review
    John fixed my computer issue quickly and efficiently.
  • Rob H. Dec 6, 2015
    Computer Repair
    Verified Review
  • Anna C. Nov 26, 2015
    Computer Repair
    Verified Review
    I managed to do a number on my hard drive to were my PC wouldn't even turn on. John was upfront about the labor involved and the price of it too. The hard drive had to be replaced, and since he was unable to retrieve any data off of my old hard drive, he waived his labor fee. I cannot recommend him enough :)
  • Marty S. Nov 20, 2015
    Computer Repair
    Verified Review
    I hire John for a printer problem I was having. Diagnose the situation correctly. Received a email from John the next day in regards to the resolution of the problem. Went on an above what I expected.
  • Donald S. Nov 13, 2015
    Computer Repair
    Verified Review
    He took my computer that was not running due to a bad virus and removed it plus removing other bad files making it run like a top. I would highly recommend Ross Computer Services!
  • Claudia B. Oct 30, 2015
    Computer Repair
    Verified Review
    I took my desk top tower to John on Tuesday for a tune up and issues with malware. He called me on Thursday to say it was ready to pick up. I brought my laptop to him for the same reasons and I picked it up on Friday. Excellent service, and knowledge, and quality of workmanship. I highly recommend John.
  • Jacy S. Oct 29, 2015
    Computer Repair
    Verified Review
    Great guy! Was unable to fix my computer's issue, so no charge and referred me to some options that might work for it. Have now taken my backup computer to him to "clean up".
  • Patricia W. Oct 20, 2015
    Computer Repair
    Verified Review
    John was very prompt to answer my service request. I was unable to log on to my computer. John's price was fair, the work window was minimal and my computer is working again.
  • Tyler M. Sep 25, 2015
    Computer Repair
    Verified Review
    Couldn't complete my assignment, so he wouldn't accept money. Good service. Kept to his word.
  • Denis M. Aug 17, 2015
    Computer Repair
    Verified Review
    I was having all sorts of problems with my PC. It was running slow and the screen kept freezing, among other problems. I dropped off my computer at John's home, and the very next day he had eliminated my PC problems and installed anti virus/malware software....all for $50.
  • Ricardo Q. Jun 29, 2015
    Computer Repair
    Verified Review
    He seemed like a very good person, helped fix 2 laptops with 2 different problems. I would recommend him to others.
  • Kenneth L. Jun 28, 2015
    Computer Repair
    Verified Review
    He delivered what he said he was going to do. I'm very satisfied. Thanks John!
  • Sasha W. Jun 6, 2015
    Computer Repair
    Verified Review
    John fixed my computer in an efficient manner, and explained ways I can keep my computer clean. As well as being fairly priced.
  • Jerry G. May 22, 2015
    Data Recovery Service
    Verified Review
  • Patrick A. Apr 27, 2015
    Computer Repair
    Verified Review
    John removed Virus and Malware. He also advised on, and fixed, a printer connection problem. He is knowledgeable and easy to work with. I recommend him.
  • Julie R. Mar 23, 2015
    Computer Repair
    Verified Review
    Computer was fixed quickly.
  • Rose B. Mar 19, 2015
    Computer Repair
    Verified Review
    Very fast, the work was done as promised, and so affordable. Thanks!
  • Daniel H. Mar 17, 2015
    Computer Repair
    Verified Review
  • Doug E. Mar 6, 2015
    Computer Repair
    Verified Review
    John removed a virus and some malware from my laptop computer, and now the unit is working fine. He was professional at every stage of the process, and the fee for his services was reasonable. Before I delivered my computer to him, he stated clearly what he would do as well as the fee, and when I picked up my computer he had done what he promised. I will not hesitate to return to him for solutions to other computer problems, and I will recommend him to others. Thanks!
  • Venkata S. Mar 6, 2015
    PC Computer Repair
    Verified Review
    Very much satisfied with the service I get for the price. I would recommend Ross services for any OS related issues.
  • Takarra W. Mar 2, 2015
    Computer Repair
    Verified Review
    Nice guy and did a great job. My computer runs great now.
  • Alan H. Feb 20, 2015
    Computer Repair
    Verified Review
  • Abby C. Feb 5, 2015
    Computer Repair
    Verified Review
  • Kelly F. Jan 29, 2015
    Computer Repair
    Verified Review
  • Susan S. Jan 21, 2015
    Computer Repair
    Verified Review
    John was timely and efficient with helping rid us of a virus and in loading a specialized computer program that was needed. I appreciate knowing who to call the next time I need help.
  • Alison A. Jan 14, 2015
    Computer Repair
    Verified Review
    Mr. Ross was professional, knowledgeable and honest. My computer crashed over the holidays and he had it working in no time. I would highly recommend him to everyone.
  • Allen L. Jan 9, 2015
    Computer Repair
    Verified Review
    He cured my computer quickly and his charges were reasonable. A good experience, I heartily recommend him.
  • Randal W. Nov 25, 2014
    Computer Repair
    Verified Review
    John was very quick to reply to my search. My computer was basically unresponsive and full of problems. He got me right in and had me up and running by the next day. I would recommend John's service to anyone--he did a great job!
  • Jaclyn A. Nov 22, 2014
    Computer Repair
    Verified Review
    John was quick to respond to my search for a virus removal on my computer. While he gave me an average of 24 hour turnaround, he had my computer cleaned and ready to pick up in a matter of a few hours. You also can't beat his solid price. He knows his stuff and knows most computer repairs won't take him that long... he doesn't try to upcharge his customers for small or big repairs. Not only do I recommend John, I plan to use him in the future for any other computer repairs.
  • Rick L. Nov 14, 2014
    Computer Repair
    Verified Review
    So far, Mr. Ross has brought two laptops back to life for my family. He has delivered well before promised time in both instances. I will be recommending his services to all my friends with computer problems.
  • Pat V. Nov 7, 2014
    Computer Repair
    Verified Review
    John was just great. Price was as quoted with a complete explaination of how to prevent problems in the future.
  • Michael L. Nov 2, 2014
    Computer Repair
    Verified Review
    John was great. He had my computer done not even 3 hours after I had dropped it off. The service received was more than worth the price that he charged. I definitely recommend his services.
  • Laura B. Oct 28, 2014
    Computer Repair
    Verified Review
    Mr. Ross was very professional, he did a great job repairing the virus and malware on my laptop and had it ready for in 24 hours.
  • Brent B. Oct 7, 2014
    Computer Repair
    Verified Review
    Problem was diagnosed and fixed. Time estimate for repair and return was accurate. Price did not exceed estimate. Will use again if needed.
  • Elizabeth C. Sep 7, 2014
    Computer Repair
    Verified Review
    John responded to my request for quotes on a Sunday and was able to start work on my computer the same day. Within an hour, he had determined the issue (my hard drive was dead) and contacted me about resolutions. John installed a new hard drive with operating system, anti-virus, anti-malware, and an office suite within a few hours. I got my laptop back that afternoon. John was very professional and his pricing was extremely affordable. I would highly recommend his services to everyone.
  • David B. Sep 3, 2014
    Computer Repair
    Verified Review
    John was fast and professional. I would recommend him to anyone needing work done on their PC computer.
  • Patrick H. Jun 30, 2014
    Computer Repair
    Verified Review
    My laptop wouldn't boot up and he replaced the dead hard drive. He was very friendly, knowledgeable, easy to contact, and economical. I appreciate how he informed me of all possible options. I would gladly go back to Mr. Ross.
  • Cynthia V. Jun 2, 2014
    PC Computer Repair
    Verified Review
    I cannot say enough positive things about my experience with John Ross. He was easy to work with, thorough and had my computer cleaned up in one day not to mention he is affordable. I highly recommend him for resolving any computer issues.
  • Sharon W. Apr 28, 2014
    Computer Repair
    Verified Review
    John did an excellent job. He did all of the work I needed and was far cheaper than anybody else. He got my old computer running again and transferred all my files from my old computer to my new one. I highly recommend him.
  • Jeff C. Mar 6, 2014
    Computer Repair
    Verified Review
    Efficient and prompt service. Willing to work with your schedule. Work was done exactly as promised.
  • Ted P. Mar 3, 2014
    Computer Repair
    Verified Review
    I was referred to John and I have to say he was one of the best referrals. My hard drive crashed and he was able to restore everything and keep me updated through the process. There were other problems that occurred along the way and he was very quck to respond. We too are small business owners and customer service seems to be lacking these days. I'm happy to say that we've finally found someone who is local and very reasonably priced! I would refer John without hesitation!
  • Krista S. Feb 9, 2014
    PC Computer Repair
    Verified Review
  • Cheryl D. Feb 9, 2014
    PC Computer Repair
    Verified Review
    My computer was repaired in less that 8 hours and is working well. I would recommend Mr. Ross to anyone because his work is that good and he is quite a gentleman.
  • David C. Jan 17, 2014
    Computer Repair
    Verified Review
    Ross computer service did an outstanding job. He cleaned up the computer in 24 hours as promised, was very professional and recommended better malware and antivirus programs than I had on the computer.Since I have problems occasionally, and will certainly continue to look to John Ross as my go to person for virus problems and repairs. Can't say enough good things about his service
  • Rebecca G. Jan 13, 2014
    Computer Repair
    Verified Review
    After being without a computer for over a month and troubleshooting with Dell customer service with no solution. I was still unsure what was wrong with my computer, but felt certain it was a virus. John assured me he would do all he could to recover any documents or pictures I had on my computer, which he did. Fortunately, I didn't have a virus but in need of a new hard drive and cd drive which John installed. I picked my computer up within 4 days of dropping it off. I was completely satisfied with the level of customer service John provided me. John kept me updated on the progress and the cost. I definitely would utilize John's services in the future and will recommend him to anyone in need of computer repair. John is very knowledgeable and gave me suggestions on a future printer purchase. Thanks John!!
  • Bob D. Oct 11, 2013
    Computer Repair
    Verified Review
    fixed issues on two computers quickly. Showed up on time. Very easy to work with. Saved us $300+ with free soft ware comparable to Microsoft Office vs unsupported Microsoft Office version . Prices reasonable.
  • Mark P. Oct 6, 2013
    Computer Repair
    Verified Review
    Great work at a reasonable price. Mr. Ross removed my computer virus and followed up his work to see if I was satisfied. I recommend him.
  • Ganzalo P. Sep 11, 2013
    PC Computer Repair
    Verified Review
    I was very pleased with the complete performance for which John provided his service for my computer. I would recommend him to help anyone that has a computer need of any type. Excellent!
  • Rod S. Jul 24, 2013
    PC Computer Repair
    Verified Review
    I explained the issue I was having and he took care of it within 24 hours. He also offered some advice to help me protect my computer against viruses. He was quick with a response and very professional. Not to mention the least expensive and the price he quoted was the price he charged. ...no extra fees. I will refer him to everyone I know.
  • Tom K. Mar 3, 2013
    Computer Repair
    Verified Review
    Really a nice and honest guy. Took the computer to him Sunday around noon. He called letting me know that the job was finished at 3:45. All done! When I took it to him the computer would not boot. He scanned the drive to make sure the drive was good and it was , he then installed windows 7 great job, great service. Great price
  • Donna S. Jan 10, 2013
    Computer Repair
    Verified Review
    My less-than-six-month old laptop would not connect to the Internet. I left it with John, and a day later it was ready to be picked up. He identified and remedied the problem promptly. He is knowledgeable and professional. When I have computer issues in the future, I want to work with John.
  • Lynn C. Jan 30, 2012
    John built our school's first network in 1994 while I was the Technology Coordinator for the district. For 15+ years as the networks in two different buildings expanded to hundreds of computers, he was the network engineer I called to fix computer, network and Internet problems. He calmly assesses the problem and comes up with solutions. He patiently explains what he is doing and, if possible, how to prevent the problem in the future. His professionalism and willingness to work until the problem is fixed earns him an excellent rating.

Q&A

How did you get started doing this type of work?
This started out as a hobby, long before IBM had a PC. At last check, I was fluent in over 42 different operating systems.
What types of customers have you worked with?
Viruses and malware removal, data recovery, bloatware removal and system speed increases.
What advice would you give a customer looking to hire a provider in your area of work?
Check out customer reviews. They're the best indicator of a business's abilities.