Josh was punctual in responding to my Thumbtack request online. He was very reasonably priced and got me hooked up in no time! He came by my house, picked up my laptop, & had it fixed within a little over 3 hours. He also followed up with me to ensure that my computer was functioning properly and helped me over the phone with a completely different issue at no extra charge! He is very professional and trust-worthy. He has gone above and beyond to make sure that I, as the customer, was happy! I would totally recommend!!