FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide work in one of two ways. We work up a proposal in which we estimate how long we believe the project will take and what materials will be required and then offer a fixed figure for the entire project subject to change only on the customer's approval. If for any reason we need more time than was estimated, the price does not change. By the same token, if less time ends up being needed, the price does not change either. The other method is on a time and materials basis with a bill rate of $50/hour for labor. We do not mark up materials; they are provided at cost. We do provide a rough estimate of how long the job will take based on our experience.
- What is your typical process for working with a new customer?
When we receive a request from a customer, we set up a time to view their project. We will not bid on anything without this step. On our initial visit we will get information from the customer about their project and discuss their price point in terms of material quality and timing, so we can provide an accurate bid. We then prepare our quote which provides a detailed description of the proposed work. We discuss the proposal and answer any questions or address concerns they may have. We can help the customer pick the finish goods for their project that will provide them the durability and functionality within their price point. We check at specific points along the project to make sure the customer is happy with how the project is progressing and incorporate any additions changes the customer would like along the way. We do not change anything without prior approval of the customer.
- What education and/or training do you have that relates to your work?
I have 25 years of experience working for other contractors, residential communities property owners as well as providing building and property maintenance for commercial properties and senior living facilities.