Mitek Computers LLC

4.8
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(4)
4.8
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4 reviews
5
75%
4
25%
3
0%
2
0%
1
0%
Customers rated this pro highly for responsiveness, value, and punctuality.
  • Sheryl S.

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    I really did get the feeling they truly cared about my problems.

    Jun 15, 2017Verified
  • Joe B.

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    Great Job!

    Jul 12, 2015Verified

About this pro

Mitek Computers LLC has been in business since 2001. The owner and lead technician was previously an IT Manager as well as LAN administrator for companies such as MCI and EDS. In addition he was a lead technician for Compaq and holds in excess of 30 industry recognized certifications including A+ and MCSE Our customers far and away, but I also enjoy keeping up with the latest technological advances as far as computers and networking is concerned. Please note that Mitek Computers LLC has moved to a brand new custom technical shop. We are located at 7271 Battlefield Memorial Hwy in Berea Ky. From Berea take Hwy 1016 toward Richmond. At the Hwy 421/Hwy 1016 intersection go right and check your odometer. Go exactly 2 miles and turn left into the driveway with the large red and yellow banner flag that says Computer Repair. From Richmond take Hwy 25 south toward Berea. Pass Montys Liquor and the BP station and within 150 yards or so you will need to make a left onto Hwy 421 toward Kingston, Big Hill, McKee. Go approximately 4 to 5 miles, past Kingston Shell, past Kingston School etc until you come to the Hwy 1016/Hwy 421 intersection. It will be located right past the large beige Southern Madison District water tower. Bear to the left at the intersection as if you were headed toward McKee or Big Hill. Exactly 2 miles past the intersection the Mitek Computers Driveway will be located on the left. Again look for the giant red and yellow computer repair flag. Go straight up the paved driveway. Mitek Computers is the golden brown wooden building with a green metal roof directly in front of a black barn. Due to the close proximity of our home to our new shop we are now able to work with and for our customers anytime day or night. We are open 7 days a week, 24 hours a day, 365 days a year. We are there when you need us day or night.Not many technicians would ever tell you that BUT remember we are always here for our customers. You are our number one priority. Our phone hours are from 8:00 am up through 11:00PM EST. You can always call us at any time and you can always visit our website at Mitek Computers LLC in Berea Ky (copy that search term into Google for our website) If there is no answer PLEASE leave a message with a short description of your problem and your phone number and or email address We will get back with you in a very short time you have our guarantee. We will NEVER leave a potential customer hanging unless its just absolutely an emergency where we cannot return a call.

Years in business

17

Times hired on Thumbtack

4

Number of employees

2
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Photos and Videos

12 photos

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      Very standard pricing in most normal repairs etc.
    • What is your typical process for working with a new customer?
      We normally try our best to understand what it the customer is looking for and make certain their expectations are realistic especially if a set budget is in place. If we are very familiar or experts in the customers project and type of work they need performed, we then explain in layman's terms what we do, what is to be expected of us and what will be expected of them. This way there is absolutely no misunderstanding between the customer and Mitek. If there is a quote involved, then we create a very detailed quote and go through it the customer from beginning to end having them initial everything that has been explained. If there is an issue or problem or something thats not understood we would write that into the finalized quote and make absolutely certain teh customer understand everything. The quote is then created as an invoice as some projects require payment up front while other projects may require deposits or payment at the end of the project.
    • What education and/or training do you have that relates to your work?
      Microsoft System Engineer, Microsoft Registered Refurbisher, ACRBO Member since 2014 (the year it began), A+/CompTIA certification, Numerous Compaq,HP, and Dell Certifications. Asus partner. Western Digital Partner, Seagate Partner, Numerous partnerships to many to list here. Suffice it to say we are not only certified in everything we do, we have been doing all it for close to 30 years and we keep UP with modern technology.

    Business hours

    Eastern Time Zone
    SundayClosed
    Monday7:00 a.m. to 11:00 p.m.
    Tuesday7:00 a.m. to 11:00 p.m.
    Wednesday7:00 a.m. to 11:00 p.m.
    Thursday7:00 a.m. to 11:00 p.m.
    Friday7:00 a.m. to 11:00 p.m.
    SaturdayClosed
    Coverage Area for Mitek Computers LLC is about 10+ miles of Berea, KY.