Patben Tech Services
About this pro
Cleaned up a computer that was donated to a young student excellent job..Oct 14, 2015
Was a very easy process; The tech logged right onto my computer from his without being in my house and was able to do everything remotely. Had it fixed very fast and let me do a test run to make sure I was happy or had questions before he logged off, & I definitely will be a repeated customer if needed! (hopefully won't need to be, but computers can be ornery-haha)Sep 9, 2015
- What is your typical process for working with a new customer?For a remote support session, first steps is to gather customer information, followed by a secure remote link in order to allow a remote viewing of the customers pc, then the customer has full control/chat while the technician is performing work.
- What education and/or training do you have that relates to your work?I have 10+ years experience in the IT/Computer repair field.
- What types of customers have you worked with?General consumers, small businesses, retail, automotive shops, childcare businesses,