Within minutes of submitting my inquiry on Thumbtack, Johnny replied. A visit was then made the next day for a quote. After I had a few quotes from others, I selected Downs tree service based on experience, clarity in work, timeliness displayed to date and price. The job date was set and Johnny Downs was there on time, performed what he said, crew was very polite and safety conscious. In summary, I've had a number of contractors perform work and have delays, high quotes, poor quality work, etc... I can say that with Downs, I received the best quality service from the beginning all the way through the job completion. I highly recommend Johnny Downs for any tree work!!! Five star rating is well deserved.